EMILY RIEGER
New Berlin,Illinois
Summary
Experienced registered nurse with a proven track record of overseeing operations, optimizing patient care, and managing a multidisciplinary team. Strong leadership skills, healthcare knowledge, and dedication to quality improvement. Skilled in budget management, regulatory compliance, and driving operational efficiency across outpatient and inpatient clinical operations.
Overview
11
11
years of professional experience
Work History
Operations Manager
Springfield Clinic
08.2023 - Current
- Spearheaded operational management overseeing staffing, productivity, and clinical support for multiple sites across region.
- Led orientation and ongoing staff development initiatives to enhance provider readiness, compliance, and service delivery outcomes.
- Partnered with finance and IT teams to correct over $1 million in missed revenue capture through strategic charge reconciliation, wRVU analysis, and process redesign.
- Oversaw scheduling across multiple locations, balancing affiliate coverage needs with financial sustainability and provider satisfaction.
- Ensured compliance with regulatory standards and internal policy through proactive audits, staff education, and corrective action planning.
- Conducted performance reviews and implemented training pathways to elevate staff engagement, retention, and skill acquisition.
- Collaborated closely with senior leadership, physician directors, and affiliate hospital stakeholders to align departmental operations with system-wide goals.
Quality & Data Analyst Registered Nurse
Springfield Clinic
10.2022 - 08.2023
- Led quality and performance improvement initiatives within the Center for Women’s Health, focusing on enhancing maternal outcomes, surgical safety, and patient experience in OB/GYN services.
- Conducted audits of clinical documentation across outpatient and procedural areas to ensure compliance with ACOG standards, Joint Commission benchmarks, and internal policy.
- Analyzed clinical trends related to prenatal care, postpartum complications, surgical metrics, and follow-up adherence to identify opportunities for risk reduction and improved care coordination.
- Collaborated with physicians, advanced practice providers, and nursing leadership to develop workflows that aligned with evidence-based protocols and regulatory expectations.
- Supported departmental initiatives including preparation for external audits, optimization of EHR workflows, and implementation of standardized patient education materials.
- Served as a liaison between clinical staff and the quality department, translating data insights into actionable improvement plans that aligned with strategic goals.
Procedure Cath Lab Charge RN
HSHS St. John's
01.2020 - 10.2022
- Coordinated daily operations in a high-volume procedural Cath Lab, supporting cardiology, vascular, and interventional radiology cases while maintaining patient flow and procedural efficiency.
- Collaborated directly with cardiologists, interventional radiologists, anesthesiologists, and surgical teams to ensure safe, timely, and evidence-based patient care.
- Provided critical support in diagnostic and interventional procedures including cardiac catheterizations, angioplasties, stent placements, and advanced vascular access techniques.
- Managed patients with sedation, advanced ventilator systems, and multiple hemodynamic drips.
- Led patient education and post-procedure recovery planning, including discharge instructions for high-risk cardiac, neurological, and vascular populations.
- Oversaw team operations to ensure seamless coordination and process efficiency.
- Essential contributor to procedural readiness, enhancing outcomes and minimizing delays.
IMC Charge Nurse
Springfield Memorial Hospital
01.2018 - 11.2021
- Directed daily operations of Intermediate Care Unit with over 30 beds, handling patients needing continuous telemetry and ventilator support.
- Coordinated staff assignments, admissions, discharges, and nurse-to-patient ratios.
- Delivered direct patient care including comprehensive assessments, medication administration, wound care, central line maintenance, and execution of physician orders in alignment with hospital protocols.
- Monitored cardiac rhythms and responded to arrhythmias.
- Collaborated with multidisciplinary teams—including hospitalists, intensivists, respiratory therapists, and specialty services—to coordinate individualized patient care plans and ensure timely escalation when clinically indicated.
- Provided patient and family education related to disease processes, treatments, medications, and discharge planning, ensuring understanding and continuity of care.
- Mentored new nurses and nursing students by providing preceptorship, clinical guidance, and support in a high-stress, fast-paced environment.
- Maintained accurate documentation using the EHR system, ensuring compliance with hospital policies, regulatory standards, and nursing best practices.
- Participated in quality improvement initiatives aimed at reducing hospital-acquired conditions, optimizing telemetry utilization, and improving patient satisfaction scores.
Patient Care Technician/Unit Secretary
Springfield Memorial Hospital
04.2015 - 01.2018
- Provided direct patient care, including vital signs monitoring and assistance with daily activities.
- Managed patient records, scheduling, and communication to ensure efficient unit operations.
- Collaborated with healthcare team to provide high-quality and compassionate patient care.
Health Information Management Associate
Springfield Memorial Hospital
05.2014 - 04.2015
- Managed electronic health records system, ensuring accuracy and confidentiality of patient information.
- Conducted audits to ensure compliance with HIPAA regulations and data security protocols.
- Maintained accurate and up-to-date electronic medical records for patient confidentiality and accuracy.
- Performed quality checks on medical records to ensure completeness and compliance with regulations.
Education
Masters of Science - Nursing
Chamberlain University
Chicago, Illinois01.2026
Bachelor's Degree - Nursing
Chamberlain University
Chicago, Illinois01.2024
Associate Degree - Nursing ADN
Lincoln Land Community College
Springfield, Illinois01.2018
Associate Degree - Science
Lincoln Land Community College
Springfield, Illinois01.2016
Skills
- Leadership
- Problem-solving
- Communication
- Strategic planning
- Quality improvement
- Budget management
- Data analysis
Timeline
Operations Manager
Springfield Clinic
08.2023 - Current
Quality & Data Analyst Registered Nurse
Springfield Clinic
10.2022 - 08.2023
Procedure Cath Lab Charge RN
HSHS St. John's
01.2020 - 10.2022
IMC Charge Nurse
Springfield Memorial Hospital
01.2018 - 11.2021
Patient Care Technician/Unit Secretary
Springfield Memorial Hospital
04.2015 - 01.2018
Health Information Management Associate
Springfield Memorial Hospital
05.2014 - 04.2015
Associate Degree - Nursing ADN
Lincoln Land Community College
Associate Degree - Science
Lincoln Land Community College
Masters of Science - Nursing
Chamberlain University
Bachelor's Degree - Nursing
Chamberlain University
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