Years of professional experience
Hi, I’m
Emily Rippeto
Reedsburg,WI
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
A hardworking employee with over nine years of experience working in high-pressure and adaptive environments with highly satisfied internal and external customers.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Mission-driven Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management.
Overview
9
4
Years of management experience
1
Certificate
Work History
The District
General Manager
02.2023 - Current
Job overview
- Developed and implemented strategies to increase sales and profitability.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Wrote and monitored job postings and job descriptions for boards.
- Completed human resource operational requirements by scheduling and assigning employees.
- Advocated for staff members, helping to identify and resolve conflicts.
Bunker Protect
Operations Manager
02.2022 - 03.2023
Job overview
- Generate reports of findings to help management with making key decisions.
- Design plans to improve operations and suggested changes to systems for overall organization.
- Scan system for frequent technical issues, employing troubleshooting techniques for resolution.
- Report on updates to project specifications and progress.
- Minimize resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
American Family Insurance
Claim Investigator, Billing & Sales Representative
03.2019 - 02.2022
Job overview
- Provide customer support to internal and external customers in fast-paced environment
- Enhance productivity by staying on top of call requirements and maintaining control over direction of conversations
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Maintained high standards of customer service by building relationships with clients.
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
Starbucks
Barista
06.2018 - 11.2019
Job overview
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
UW PlattevilleBaraboo, WI
Bachelor of Arts from Business Management
2025
Westfield Area High SchoolWestfield, WI
High School Diploma
06.2016
Skills
- Staff Supervision
- Customer Retention
- Customer Relationship Management
- Quality Management
- Supply Chain Management
- Operations Oversight
- Point of Sale (POS) System Operation
- Exceptional Interpersonal Communication
- Community Outreach
- Training and Coaching
- Recruitment
- Inventory Control and Record Keeping
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Licensed In Property and Casualty (all US states)
- Licensed Food Safety Management - Expires 2028
Timeline
General Manager
The District
02.2023 - Current
Operations Manager
Bunker Protect
02.2022 - 03.2023
Claim Investigator, Billing & Sales Representative
American Family Insurance
03.2019 - 02.2022
Barista
Starbucks
06.2018 - 11.2019
UW Platteville
Bachelor of Arts from Business Management
Westfield Area High School
High School Diploma
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