Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

EMILY RIVERA

Lithonia,GA

Summary

Organized and dedicated financial professional with proven track record of efficient planning, problem-solving, communication skills, and exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

BSA/AML Compliance Investigator

Truist Bank
05.2023 - Current
  • Identified customer activity deemed suspicious or potentially fraudulent and prepared reports for committee review.
  • Utilized knowledge of bank products, policies and legal requirements to process work assignments within regulatory guidelines.
  • Created, reviewed and analyzed customer transaction reports for purposes of satisfying Bank Secrecy and Anti-Money Laundering regulatory requirements.
  • Interacted with law enforcement agencies, regulators and financial institutions to coordinate investigations related to fraudulent activities.
  • Communicated with compliance manager to thwart potential money laundering or terrorist financing.
  • Reported violators of financial regulations to appropriate parties for disciplinary action.
  • Determined customer risk ratings based on analysis and research findings.
  • Supported KYC processes for prospective and existing customers.
  • Partnered with client-facing teams to collect legal documents and associated information for regulatory and internal policies.
  • Interpreted evidence from multiple tools and systems to determine legitimacy of customer behavior.
  • Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.

Financial Crimes Analyst

Truist Bank
09.2019 - 05.2023
    • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
    • Performed risk assessments to determine level of fraud risk and prioritize investigations.
    • Evaluated customer data to identify and prevent fraudulent activities.
    • Analyzed large amounts of data to find patterns of fraud and anomalies.
    • Contacted customers directly to notify of fraudulent activity and minimize impacts.
    • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
    • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
    • Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
    • Responded proactively and positively to rapid change.

Branch Operations Manager

Suntrust Bank
08.2018 - 09.2019
    • Trained employees on proper procedures and strategies to improve productivity.
    • Maintained branch files for major accounts, investments and employees.
    • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
    • Set up and supervised cash shipments.
    • Completed daily Bank Secrecy Act reports.
    • Engaged employees in business processes with positive motivational techniques.
    • Generated financial and operational reports to assist management with business strategy.
    • Submitted loan applications to underwriter for verification and recommendation.
    • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
    • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
    • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
    • Monitored customer accounts to detect irregularities or suspicious activity.
    • Backed up teller team by handling needs of new and existing customers at main counter.
    • Responded to customer inquiries regarding new accounts and account services.

Relationship Manager

Bank Of America
04.2016 - 08.2018
    • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
    • Built and maintained relationships with new and existing clients while providing high level of expertise.
    • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
    • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
    • Maintained knowledge on banking products and distribution to provide optimal service support.
    • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
    • Created and maintained databases to track customer discussions and preferences for accurate, updated records.
    • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
    • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

Personal Banker

Wells Fargo
01.2013 - 04.2016
    • Cultivated strong customer relationships by providing tailored advice and services.
    • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
    • Analyzed customers' financial information to deliver personalized account guidance.
    • Facilitated customer transactions, including deposits, withdrawals and transfers.
    • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
    • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
    • Greeted customers and delivered information about new account processes.
    • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
    • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
    • Processed wide variety of retail banking transactions for personal and commercial customers.
    • Cross-sold credit cards, loans and other bank products.

Education

Associate of Science - Accounting And Business Management

Gateway Community College
New Haven, CT

Associate of Science - Business Administration

Housatonic Community College
Bridgeport, CT

Associate of Science - Business Administration And Management

Chattahoochee Technical College
Marietta, GA

Skills

    • Attention to Detail
    • Time Management
    • Customer Due Diligence
    • Team Collaboration
    • Customer Service Expert
    • Conflict resolution
      • Microsoft Office proficiency
      • Adaptability
      • Interpersonal skills
      • Administrative Abilities
      • Compliance Monitoring
      • Clear Oral/Written Communication

Certification

  • Bank Officer, Truist Bank - 2023
  • ABA American Bankers Association Certification, Truist Bank- 2023

Languages

Spanish
Native or Bilingual

Timeline

BSA/AML Compliance Investigator

Truist Bank
05.2023 - Current

Financial Crimes Analyst

Truist Bank
09.2019 - 05.2023

Branch Operations Manager

Suntrust Bank
08.2018 - 09.2019

Relationship Manager

Bank Of America
04.2016 - 08.2018

Personal Banker

Wells Fargo
01.2013 - 04.2016

Associate of Science - Accounting And Business Management

Gateway Community College

Associate of Science - Business Administration

Housatonic Community College

Associate of Science - Business Administration And Management

Chattahoochee Technical College

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EMILY RIVERA