Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Emily Rivera

El Paso,TX

Summary

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Overview

3
3
years of professional experience

Work History

Intelogix

Agent
11.2023 - Current
  • Complied with call center quality standards by maintaining accuracy and speed.
  • Improved overall call center performance by sharing best practices, tips, and techniques with peers during team meetings and one-on-one coaching sessions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.

CASHIER

Walmart
12.2021 - 09.2023
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Accurately processed customer payments using cash, credit cards, and checks
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment
  • Monitored self-checkout stations to assist customers and resolve register problems
  • Verified that customers are of legal age to purchase restricted items
  • Helped customers locate merchandise and answered questions about products.

HOME HEALTH CARE PROVIDER

JMJ Home Health Care Provider
10.2021 - 12.2021
  • Assisted with activities of daily living such as bathing, showering, dressing, grooming, toileting, incontinence care, transferring, ambulation and feeding, nutrition support
  • Developed trusting relationships with patients by providing compassionate care
  • Responded promptly and positively to resident requests for assistance.

CASHIER

Rainbow Shops
06.2021 - 09.2021
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Performed opening and closing procedures, such as counting cash register, restocking and cleaning.

Education

HIGH SCHOOL DIPLOMA -

Andress High School
El Paso, TX
06.2021

Skills

  • Cash Register Systems
  • Cash Handling
  • Customer Interaction
  • Handling Payments
  • Time Management Skills
  • Grocery Standards
  • Sales Expertise
  • Home Health Care Expertise
  • Household Chores
  • Call Center Customer Service
  • Verbal and written communication
  • Inbound phone calls
  • Call Center Operations

References

  • ROSE CARBAJAL, Deployed Services, Porter Friend, (915) 499-0201, rosegonzalez18191@icloud.com
  • KAREN SWISHER, Walmart, Team Leader, (915) 355-1140, Kswisher1975@yahoo.com
  • CHRISTOPHER GONZÁLEZ, Walmart, Team Leader, (915) 850-3833, 0743chris@gmail.com
  • KEVIN GONZÁLEZ, Walmart, Asset Protection Investigator, (915) 269-6918, 78kevingonzalez@gmail.com

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Intelogix

Agent
11.2023 - Current

CASHIER

Walmart
12.2021 - 09.2023

HOME HEALTH CARE PROVIDER

JMJ Home Health Care Provider
10.2021 - 12.2021

CASHIER

Rainbow Shops
06.2021 - 09.2021

HIGH SCHOOL DIPLOMA -

Andress High School

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