Emily Rivera
Houston,TX
Summary
An individual within the fast Foods industry with more than 3 years of experience in cash handling, organization within managing staff, and strong work ethic when handling and resolving customer care and complaints. I am a swift learner and am always ready to learn how to be more efficient within my area and how to be more organized.
Developed strong customer service and financial transaction management skills in high-volume banking environment. Demonstrated ability to handle cash, process transactions accurately, and resolve customer inquiries efficiently. Seeking to transition into new field where these skills can drive positive outcomes and support organizational goals.
Overview
3
3
years of professional experience
Work History
Teller
First Community Credit Union
09.2024 - Current
- Processed customer transactions accurately and efficiently, ensuring adherence to banking policies.
- Managed cash drawer, balancing daily transactions and maintaining accurate records.
- Provided exceptional customer service, resolving inquiries and fostering positive relationships.
- cross-selling credit union products based on members needs.
- maintained a organized environment to increase accuracy and efficiency
- Processed customer transactions promptly, minimizing wait times.
SHIFT LEADER
Panda Express
05.2022 - Current
- Shift leaders oversee operations when manger is not present
- Organization checking inventory, and coordinating employee responsibilities
- Overseeing the business area to achieve high-ranking sales though effective leadership and management and customer service and care.
- Recommended products according to customers' needs
- Upholding cleanliness policies within the store, cash handling policies and equipment guidelines
- Facilitating conflict between customers and between peers
- Motivating newcomers when training, by sharing information, coaching, giving feedback and delegation to peers.
- Handling services requests and resolving issues.
Education
Diploma -
High School
05.2023
Skills
- Effective communication skills
- Time management
- Multitasking
- Team player
- Problem-solving skills
- Adaptability
- Equipment maintenance
- Computer skills
- Financial management
- Reporting and record-keeping
- Food safety knowledge
- Sanitation practices
- Performance evaluation
- Exceptional customer service
- Professionalism and courtesy
- Attention to detail
- Customer relationship development
- Transaction processing
- Data entry efficiency
- Sales and Cross-selling
- Stress tolerance
- coachable
- trainable/teachable
LANGUAGES
English
Spanish
Timeline
Teller
First Community Credit Union
09.2024 - Current
SHIFT LEADER
Panda Express
05.2022 - Current
Diploma -
High School
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