Overview
Work History
Education
Skills
Languages
Timeline
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Emily Rivera

Dallas,TX

Overview

4
4
years of professional experience

Work History

Waitress Trainer

Taco-Lingo
10.2024 - 09.2025
  • Trained new waitstaff on service protocols and menu knowledge, enhancing team efficiency.
  • Developed training materials and resources to standardize onboarding processes for new hires.
  • Monitored staff performance, providing constructive feedback to improve customer service skills.
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.

Cashier

Levines'
07.2023 - 10.2024
  • Operated cash register, processed transactions, and managed cash handling efficiently.
  • Assisted customers with inquiries and resolved issues to enhance satisfaction.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Lead Barista

Starbucks
03.2022 - 07.2023


  • Collaborated with team members to ensure smooth daily operations during peak hours.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained clean and organized workspaces, adhering to health and safety standards.

Education

High School Diploma -

Sunset HighSchool
Dallas, TX

Skills

    Rapid and Adaptive

    Critical thinking and problem solving

    Leadership

    Cross-functional collaboration

Languages

Spanish
Native or Bilingual

Timeline

Waitress Trainer

Taco-Lingo
10.2024 - 09.2025

Cashier

Levines'
07.2023 - 10.2024

Lead Barista

Starbucks
03.2022 - 07.2023

High School Diploma -

Sunset HighSchool

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Emily Rivera