Emily Rivera
Dallas,TX
Overview
4
4
years of professional experience
Work History
Waitress Trainer
Taco-Lingo
10.2024 - 09.2025
- Trained new waitstaff on service protocols and menu knowledge, enhancing team efficiency.
- Developed training materials and resources to standardize onboarding processes for new hires.
- Monitored staff performance, providing constructive feedback to improve customer service skills.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
Cashier
Levines'
07.2023 - 10.2024
- Operated cash register, processed transactions, and managed cash handling efficiently.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Lead Barista
Starbucks
03.2022 - 07.2023
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Helped management keep adequate supply on hand by notifying of shortages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained clean and organized workspaces, adhering to health and safety standards.
Education
High School Diploma -
Sunset HighSchool
Dallas, TXSkills
Rapid and Adaptive
Critical thinking and problem solving
Leadership
Cross-functional collaboration
Languages
Spanish
Native or Bilingual
Timeline
Waitress Trainer
Taco-Lingo
10.2024 - 09.2025
Cashier
Levines'
07.2023 - 10.2024
Lead Barista
Starbucks
03.2022 - 07.2023
High School Diploma -
Sunset HighSchool