Emily Robbins

• Managed multiple market research projects simultaneously, ensuring timely completion and delivery of high-quality results.

Five Guys (restaurant)

Mattress Firm (retail)

• Assembled reports to share insights and recommendations with client.

• Conduct secret visits posing as an ordinary shopper to discreetly evaluate sales recommendations, customer service, and auditing for presentability at retail stores, apartment complexes, snack stores, car dealership, and senior living homes, pet stores looking for various aspects of the sales/selling process
• Fill and write comprehensive reports of observations and experience on time providing high quality feedback in a timely manner.

• Inspected items for any damages and reported discrepancies to supervisor.
• Sorted over 1,400 products a day into bins according to type, weight, and size.
• Maintained clean and organized workspaces to uphold safety standards.
• Safely stacked items to maximize space within acceptable safety limits.
• Utilized scanning equipment to quickly locate and identify items and stock locations.
• Separated damaged items from functional ones before placing on shelves.
• Contributed to the achievement of departmental goals by consistently meeting or exceeding individual performance targets.

• Managed 15-20 campers daily
• Gave directions to 4-5 staff during a shift
• Cleaned according to COVID safety guidelines.
• Cultivated strong relationships with parents and guardians through regular communication regarding camper progress and any issues that arose during the season.
• Ensured safety standards were maintained throughout all aspects of camp life, resulting in zero major incidents under my supervision.
• Trained new hires on camp policies and procedures, fostering a supportive work environment.
• Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
• Coached and mentored camp counselors and instructors in effective strategies for relating to students and teaching important life skills.
• Safeguarded campers, providing general first aid and distributing medication to children as directed.
• Advised camp management of camper-related issues and helped to formulate targeted resolution plans.
• Opened and closed facilities and secured building at end of program by locking doors and turning off lights.

• Ensured the safety of a student with disabilities
• De-escalated student when he was upset, utilizing effective strategies the student shared that would help him
• Took qualitative and quantitative data each day in several different areas of his learning and socializing.
• Improved student social skills through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Documented behaviors, implemented interventions, and treatment results.

• Worked 1:1 with 7th grade student in extended resource room (ERR) with autism
• Documented each period’s behaviors using ABC’s
• Followed student when he eloped out of the classroom and in the school
• Tallied the number of times during the day the student had aggression, elopement, and tantrums
• Organized binder by month of daily data sheets
• Created graphs for each month and by behavior.
• Maintained a safe and inclusive learning environment by addressing behavioral issues promptly and following established protocols.
• Documented behaviors, implemented interventions, and treatment results.

• Worked on an on-call basis
• Guest teacher at elementary schools, middle and high schools.
• Served as a positive role model for students by maintaining high expectations for behavior and academic success.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Followed lesson plans designed by absent teachers.
• Enforced school and class rules to maintain order in classroom.

• Supervised 10 staff and 80 + campers daily
• Communicated with parents at the end of the day to discuss their campers progress and address any issues of concern
• Supported food service during lunch time with camper flow of 50+ campers and 4 staff
• Implemented effective conflict resolution strategies for resolving issues among staff and campers
• Created a welcoming environment for participants by designing inclusive spaces that foster collaboration and learning opportunities.
• Updated director about project status, updates and concerns on daily basis.

• Placed as a 1:1 with a 7th grade student at Marysville Middle School
• Ensured students stayed safe when health issues arose
• Walked with student to all classes
• Collected important data on student to use for setting student’s IEP goals.
• Assisted student in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Monitored student classroom and outdoors activities to promote student safety.
• Actively participated in regular team meetings to discuss student progress, share ideas, and collaborate on strategies for continued success.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

• Monitored youth during the night, doing checks every hour to ensure youth are in bed asleep
• Maintained facility and follow weekly cleaning chart: sweeping, mopping, cleaning counters, cleaning the bathroom, and vacuuming
• Ensured all high touch surfaces were cleaned during COVID-19 outbreak
• Assisted on site teacher with grading student’s work as well as printing classwork materials.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
• Gathered, organized and input information into digital database.
• Generated reports detailing findings and recommendations.
• Collected, arranged, and input information into database system.

• Supervised up to 6 high at-risk youth teen males (residents) between the ages of 13-18 years of age, in a residential home setting
• Residents struggle with various conditions: emotional, behavioral, sexually aggressive, mental health, and registered sex offenders
• Worked with up to 2 other staff on a shift
• Maintained line of sight at all times
• Maintained communication with other staff, management, and lead staff
• Collected qualitative data, maintained documentation, wrote incident reports as needed
• Advised, counseled, residents by modeling appropriate behavior and suggesting alternatives to inappropriate behaviors
• Conducted room, pat, and bag searches daily and when residents enter the facility
• Attended local trainings at Overlake Christian Church (Refresh) and Compass Mental Health (Youth Mental Health First Aid).
• Established trust-based relationships with residents through consistent engagement, empathy, and understanding of their unique situations.
• Contributed to the development of treatment plans by participating in team meetings and providing valuable input based on individual interactions with residents.
• Maintained detailed case records, documenting interventions, progress reports, and pertinent observations regarding resident behaviors.
• Reduced conflicts among residents through effective communication and active listening skills.
• Coordinated recreational activities that encouraged socialization, team building, and stress relief for residents.
• Acted as a positive role model for residents, modeling healthy behavior and encouraging personal growth through both words and actions.
• Participated in ongoing professional development opportunities to stay current on best practices within the field of residential youth counseling.
• Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.

• Assigned to work with incoming 5th grade students
• Assisted classroom teacher as needed
• Supervised recess on the playground
• Worked 1:1 with students and supported their reading fluency.

• Worked with up to 3 students at a time
• Adapted to many different skill levels in math, writing, reading, and other subjects
• Delivered lessons via ipad from a Sylvan Learning app
• Redirected students as needed when off task
• Gave reward tokens for work achieved
• Tracked students' progress at the end of each tutor session.

• Worked as an in-home tutor with students who had short term and long term illnesses
• Tutored middle school student with 1.5 hours a week with Language Arts homework
• Tutored middle school student 3 hours a week with Language Arts, math, science, and history homework
• Tutored 5th grade students with science, math, and Language Arts.
• Provided homework assistance using specific curriculum and materials.
• Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
• Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
• Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
• Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
• Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.

• Member of AmeriCorps State and National - Washington State Service Corps
• Attended various Work Source workshops to get a better understanding about employment and job readiness
• Developed and designed training curriculum titled, “Engaging Youth in Job Readiness Series” which includes: Essential Skills, Job Search, Resumes, and Interviewing
• Reached 400 + high school youth in Snohomish County
• Established curriculum objectives by using appropriate instructional methods that incorporated using various learning styles and materials
• Wrote policies and procedures which ensured teacher, students, and educators were able to make the most of their time
• Designed student and teacher feedback evaluation in order to improve presentations and job readiness material
• Recruited and built relationships with Snohomish County High Schools, which have high free or reduced lunch programs
• Initiated contact with Career and Technical Education Counselors to discuss job readiness training curriculum and presenting to freshman through senior class
• Exceeded program goal of reaching 400 unduplicated economically disadvantaged youth and surpassed program goal of 300 youth who showed improved job readiness.
• Designed insightful and attractive presentations.
• Enhanced presentation quality by designing visually appealing graphics and layouts.
• Monitored student progress and adjusted instruction to meet individual needs.
• Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
• Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
• Created and implemented assessments to measure student progress.
• Assessed student performance and provided feedback to facilitate student success.

• Member of an 8-10-person AmeriCorps team
• Assisted with special events and fundraisers that other VISTA team members were hosting
• Support role with the Title V Disproportionate Minority Grant
• Attended city council meetings in the Yakima Valley
• Presented what the Gang Free Initiative (GFI) was and the basic components of how their community could start their own GFI
• Collaborated with city council members who were interested in starting a GFI in their community
• Participated in “Stand Up for Outlook” community meetings
• Conducted community needs assessment on “Community Clean Up Day”
• Supportive role with the GRIP Grant (Gang Reduction and Intervention Program)
• Attended Gang Awareness Parent Meetings in Toppenish and distributed evaluation forms which were used as a measuring tool for the effectiveness of the meetings
• Assisted Toppenish Outreach Coordinator with administering Washington Assessment of Risks and Needs of Students (WARNS) test with at-risk youth
• Assisted Toppenish Police Department with their Police Explorers by composing notes for each meeting for the GRIP Grant
• Allied with local school superintendents about starting an anti-gang strategy and prevention curriculum in their school district.