Emily Roberts
Phoenix,AZ
Summary
Proficient in team supervision and operational efficiency, with a focus on enhancing productivity and staff morale. Demonstrated ability to implement effective processes that adapt to evolving organizational needs. Strong leadership skills foster a collaborative work environment and drive team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Chilis's Bar and Grill
06.2022 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
Server
Chilis's Bar and Grill
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Togo
Chilis's Bar and Grill
08.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
North Hills Senior High School
Pittsburgh, PA05-2021
Skills
- Positive attitude
- Team leadership
- Policy and procedure enforcement
- Problem-solving
- multitasking
- organized
- Time management
Certification
- RAMP Certification
Timeline
Shift Leader
Chilis's Bar and Grill
06.2022 - Current
Server
Chilis's Bar and Grill
02.2022 - Current
Togo
Chilis's Bar and Grill
08.2020 - Current
High School Diploma -
North Hills Senior High School
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