Emily Robinson

Work History

Personal Banker

Citizens National Bank

07.2017 - 10.2017

Worked closely with management to strategize sales techniques to increase branch production and customer service.
Networked to increase client base and encourage existing clients to expand financial portfolios.
Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Promoted financial products by maintaining excellent service offering knowledge.
Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Monitored customer accounts to detect irregularities or suspicious activity.
Expanded client base by promoting new financial products.
Processed deposits, withdrawals and ACH transfers accurately.
Followed up with customers to gather feedback and provide additional assistance.
Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Cross-sold bank products and services to meet customer needs and provide options.
Provided customers with additional information regarding account services.
Presented new and additional products and services to existing customers.
Backed up teller team by handling needs of new and existing customers at main counter.
Collected customer information and completed new account forms.
Responded to customer inquiries regarding new accounts and account services.
Explained account terms and conditions to customers.
Monitored accuracy of customer information in system.
Activated new accounts and issued customer identification numbers.
Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
Verified customer identity and reviewed documentation for accuracy.
Processed customer payments and account setup charges.
Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
Tracked and processed customer account requests and applications.
Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Greeted customers and delivered information about new account processes.
Reconciled customer accounts and balanced daily transactions.
Maintained customer records and updated account information.
Cultivated interpersonal skills by building positive relationships with others.
Skilled at working independently and collaboratively in a team environment.
Proven ability to develop and implement creative solutions to complex problems.
Delivered services to customer locations within specific timeframes.
Learned and adapted quickly to new technology and software applications.
Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Demonstrated leadership skills in managing projects from concept to completion.
Worked effectively in fast-paced environments.
Identified issues, analyzed information and provided solutions to problems.
Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
Presented new and additional products and services to existing customers.
Collected customer information and completed new account forms.
Processed customer payments and account setup charges.
Reconciled customer accounts and balanced daily transactions.
Activated new accounts and issued customer identification numbers.
Provided customers with additional information regarding account services.
Greeted customers and delivered information about new account processes.
Verified customer identity and reviewed documentation for accuracy.
Monitored accuracy of customer information in system.
Backed up teller team by handling needs of new and existing customers at main counter.
Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Responded to customer inquiries regarding new accounts and account services.
Maintained customer records and updated account information.
Tracked and processed customer account requests and applications.
Obtained credit records from reporting agencies.
Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
Provided professional services and support in a dynamic work environment.
Gained extensive knowledge in data entry, analysis and reporting.
Believes in working as a team when needed, very organized, outgoing and joyful person, with a sharp mind, fast learner and ready to learn attitude.

Teller

Trustmark National Bank

06.2016 - 07.2017

Educated customers on use of banking website and mobile apps.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Processed customer transactions promptly, minimizing wait times.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Identified sales opportunities and referred customers to branch partners in financial services.
Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Maintained accurate records of customer transactions in line with bank procedures.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Monitored and reported suspicious activity in line with bank security policies.
Performed account maintenance by closing out accounts and changing customer addresses.
Cross-sold credit cards, loans and other bank products.
Handled various accounting transactions.
Received loan and utility payments, sending funds to correct destinations.
Maintained friendly and professional customer interactions.
Wrote and distributed customer correspondence.
Referred customers to other banking departments for specialized services.
Processed wide variety of retail banking transactions for personal and commercial customers.
Established rapport with new clients to increase satisfaction and loyalty.
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Counted, verified and handled bank deposits and armored car transactions.
Assisted customers with banking needs and inquiries.
Generated monthly reports on customer activity and customer feedback.
Executed wire transfers, stop payments and account transfers.
Arranged monies received in cash boxes and coin dispensers according to denomination.
Monitored and verified suspicious activity on customer accounts.
Trained new hires on customer service policies and procedures.
Educated customers on online banking and mobile banking applications.
Calculated fees due, interest and change for customer transactions.

Cashier

Piggly Wiggly Supermarket

05.2015 - 06.2016

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Addressed customer needs and made product recommendations to increase sales.
Greeted customers entering store and responded promptly to customer needs.
Answered questions about store policies and addressed customer concerns.
Welcomed customers and helped determine their needs.
Restocked and organized merchandise in front lanes.
Built relationships with customers to encourage repeat business.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Worked with floor team and managers to meet wide range of customer needs.
Operated cash register to record transactions accurately and efficiently.
Processed refunds and exchanges in accordance with company policy.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Learned duties for various positions and provided backup at key times.
Maintained current knowledge of store promotions and highlighted sales to customers.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Handled cash with high accuracy and took care to check bills for fraud.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Responded promptly to requests for assistance, spills and customer inquiries.
Performed cash, card, and check transactions to complete customer purchases.
Used POS system to enter orders, process payments and issue receipts.
Set up new sales displays each week with fresh merchandise.
Helped customers complete purchases, locate items, and join reward programs.

CNA

Rush Foundation Hospital

12.2014 - 05.2015

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Helped clean and prepare patient consultation rooms to maintain hygiene standards
Helped patients complete range of motion exercises to prevent loss of function during care.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Facilitated personal hygiene management, feeding and ambulation.
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Followed directions of licensed nurses to administer medications correctly.
Prevented cross-contamination by cleaning and sterilizing equipment.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Transported patients between rooms and appointments or testing locations.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Upheld infection control and prevention policies across different patient-facing areas.
Documented patient information and care activities in electronic health record.
Responded to patient requests for supplies and personal comfort items such as extra blankets.

CNA

Popular Springs Nursing Center

05.2014 - 11.2014

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Helped clean and prepare patient consultation rooms to maintain hygiene standards
Helped patients complete range of motion exercises to prevent loss of function during care.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Facilitated personal hygiene management, feeding and ambulation.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Followed directions of licensed nurses to administer medications and treatments
Prevented cross-contamination by cleaning and sterilizing equipment.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Transported patients between rooms and appointments or testing locations.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Documented patient information and care activities in electronic health record.
Responded to patient requests for supplies and personal comfort items such as extra blankets.

Teller

Citizens National Bank

01.2011 - 04.2013

Educated customers on use of banking website and mobile apps.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Processed customer transactions promptly, minimizing wait times.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Identified sales opportunities and referred customers to branch partners in financial services.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Maintained accurate records of customer transactions in line with bank procedures.
Cross-sold credit cards, loans and other bank products.
Maintained friendly and professional customer interactions.
Referred customers to other banking departments for specialized services.
Processed wide variety of retail banking transactions for personal and commercial customers.
Established rapport with new clients to increase satisfaction and loyalty.
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Counted, verified and handled bank deposits and armored car transactions.
Assisted customers with banking needs and inquiries.
Generated monthly reports on customer activity and customer feedback.
Executed wire transfers, stop payments and account transfers.
Arranged monies received in cash boxes and coin dispensers according to denomination.
Monitored and verified suspicious activity on customer accounts.
Trained new hires on customer service policies and procedures.
Calculated fees due, interest and change for customer transactions.
Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Monitored and reported suspicious activity in line with bank security policies.
Received loan and utility payments, sending funds to correct destinations.
Educated customers on online banking and mobile banking applications.
Processed applications for new accounts.
Wrote and distributed customer correspondence.
Handled various accounting transactions.

Receptionist

Trendsetters Hair Salon

01.2005 - 12.2010

Maintained confidentiality of information regarding clients and company.
Answered phone promptly and directed incoming calls to correct offices.
Managed multiple tasks and met time-sensitive deadlines.
Responded to inquiries from callers seeking information.
Developed relationships with guests to meet client needs and encourage repeat service.
Introduced new beauty products to consumers by informing clients about use and benefits.
Consistently kept reception area clean and tidy and maintained presence at desk area.
Learned details of types of treatments and procedures in order to answer questions from spa guests.
Listened closely to customer complaints and responded appropriately to issues.
Handled payments and processed credit card transactions.
Updated customer records and maintained accurate client information.
Enforced spa policies, following company procedures at all times.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Organized, maintained and updated information in computer databases.
Resolved customer problems and complaints.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Helped office staff prepare reports and presentations for internal or client-related use.
Routed incoming mail and messages to relevant personnel without delay.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Handled assignments independently with good judgement and critical thinking skills.
Scheduled office meetings and client appointments for staff teams.
Confirmed appointments, communicated with clients, and updated client records.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Corresponded with clients through email, telephone, or postal mail.
Provided clerical support to company employees by copying, faxing, and filing documents.
Handled cash transactions and maintained sales and payments records accurately.
Answered central telephone system and directed calls accordingly.
Self-motivated, with a strong sense of personal responsibility.
Paid attention to detail while completing assignments.
Developed and maintained courteous and effective working relationships.
Proved successful working within tight deadlines and a fast-paced environment.
Excellent communication skills, both verbal and written.
Applied effective time management techniques to meet tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Developed strong organizational and communication skills through coursework and volunteer activities.

Summary

Overview

Work History

Personal Banker

Teller

Cashier

CNA

CNA

Teller

Receptionist

Education

Certified Nursing Assistant - Nursing

High School Diploma -

Skills

Hobbies

Timeline

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