Emily Rodriguez
Customer Service Specialist
Findlay,OH
Summary
Passionate and dedicated customer service professional with over 5 years of experience in sales and account management. Solid team player with a proactive, positive demeanor and proven skills in establishing rapport with clients. Motivated by exemplary passion for developing client relations and cultivating partnerships by going above and beyond to resolve tough challenges to help the community thrive.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Specialist
Sherwin Williams
Findlay, OH
04.2019 - Current
- Secure client retention by driving service and product benefits, features and recommendations around clients' needs.
- Help customers open accounts as well as manage current account information and establish relations.
- Train new hires on products, software, operational practices and store protocols.
- Resolve average of 25+ inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Display strong telephone etiquette, effectively handling 25+ inbound and outbound calls daily.
Sales Associate
Sherwin Williams
Findlay , OH
12.2018 - 04.2019
- Attended sales floor and offered assistance to customers with selecting merchandise, finding accessories and completing purchases.
- Collaborated with sales team members to achieve group targets, frequently exceeding quotas 30% or more.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Sold various products by explaining unique features and educating customers on proper application.
Team Leader
Wolfe's Produce
Findlay , OH
07.2015 - 10.2018
- Fostered positive employee relationships through effective bilingual communication, training and development coaching.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Packaged and inspected product in preparation for shipments and deliveries.
- Collaborated with team to set up safe and easily accessible product displays daily.
Education
High School Diploma -
Vanlue High School
Vanlue, OHAssociate of Science - Business Administration And Management
Owens Community College
Perrysburg, OH 08.2013 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Spanish translation
undefinedTimeline
Customer Service Specialist
Sherwin Williams
04.2019 - Current
Sales Associate
Sherwin Williams
12.2018 - 04.2019
Team Leader
Wolfe's Produce
07.2015 - 10.2018
Associate of Science - Business Administration And Management
Owens Community College
08.2013 -
High School Diploma -
Vanlue High School
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