Emily Rodriguez
Fort Lauderdale,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and pursuing a positive image of the company.
Overview
7
7
years of professional experience
Work History
Family Caregiver
Self-employeed
08.2021 - 12.2023
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
- Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
- Coordinated healthcare appointments, ensuring timely access to necessary medical services.
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
- Provided transportation to extracurricular activities, ensuring punctuality and fulfilling parental requests.
- Established daily routines to provide structure and predictability.
Medical Assistant
Mycare
01.2020 - 07.2021
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant
Associatesmd
01.2017 - 12.2019
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Verified patient insurance coverage and collected required co-payments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Associate of Science - Medical Assisting
Florida Career College - Miami
Miami, FL06.2017
Skills
- Multi-Line Phone Talent
- Customer Service
- Prioritization
- Problem-Solving Abilities
- Team Development
- Critical Thinking
- Active Listening
- Attention to Detail
- Scheduling
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Family Caregiver
Self-employeed
08.2021 - 12.2023
Medical Assistant
Mycare
01.2020 - 07.2021
Medical Assistant
Associatesmd
01.2017 - 12.2019
Associate of Science - Medical Assisting
Florida Career College - Miami