Emily Rodriguez
Katy,TX
Summary
Team-oriented critical thinker results-driven professional adept in problem-solving, advanced Excel, and exceptional customer service. Highly organized, analytical team player with excellent multitasking abilities.
Overview
4
4
years of professional experience
Work History
Store Manager
Zesty Cleaners
5650 Grand Pkwy #300, Richmond, Tx 77406, TX
01.2021 - Current
- Budgeting & Forecasting: Developed and managed budgets, forecasting expenses and revenues to align with business goals, leading to a 10% increase in profit margins.
- Customer Relationship Management: Managed customer relations and resolved escalated issues, ensuring high customer satisfaction, leading to a 35% increase in customer retention.
- Data Analysis & Decision Making: Analyzed sales and operational data to make informed decisions, driving business strategies, and contributing to a 20% growth in annual revenue.
- Streamlined: Scheduling and workflow processes, reducing labor costs by 30% while maintaining service quality, showcasing efficiency in operations management.
- Overseeing Operations: Managed daily operations, ensuring efficient workflow and timely completion of services, enhancing overall store productivity by 80%.
- Developed and executed marketing strategies: Increasing foot traffic by 25%, boosting promotional campaign effectiveness by 30%.
Education
Bachelor of Business Administration - Finance
University of Houston - Victoria
Victoria, TX01-2024
Associate of Arts - Field in Business Administration
Lone Star College System
Spring, TX2022
Skills
- Problem Solving
- Data visualization
- Proficient in Excel
- Critical Thinking
- Attention to detail
- Interpersonal communication
- Time management
- Proficient in PowerPoint
- SQL
- Tableau
- Financial modeling
Timeline
Store Manager
Zesty Cleaners
01.2021 - Current
Bachelor of Business Administration - Finance
University of Houston - Victoria
Associate of Arts - Field in Business Administration
Lone Star College System
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