Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Characteristics
Certification
Languages
Timeline
Generic

Emily Rodriguez

Albuquerque

Summary


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Radiology Receptionist

Presbyterian Hospital
08.2023 - Current
  • Enhanced overall practice efficiency by cross-training on multiple job roles within the department to provide coverage during staffing shortages or high-volume periods.
  • Supported the implementation of new software programs and processes, providing feedback for continuous improvement in the office environment.
  • Facilitated a smooth check-in process for patients
  • Improved patient communication by promptly answering phone calls and providing relevant information regarding appointments and procedures.
  • Cultivated a positive work atmosphere by consistently demonstrating professionalism, teamwork, and adaptability in various situations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information and answer questions

El Paisano Market Inc.
01.2022 - 01.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Assistant Manager

Dutch Bros Coffee Inc.
01.2019 - 01.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

CNA

Dallas Retirement Village
01.2018 - 01.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.

Baurista

Dutch Bros Coffee Inc.
01.2016 - 01.2018

Sales Associate

Nike
01.2014 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Busser, Hostess

Pier 101 Seafood Restaurant
01.2012 - 01.2014
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.

Education

No Degree - Licensed Practical Nurse

Brookline College
Albuquerque, NM
03-2025

Central New Mexico Community College
01.2023

Western Oregon University
01.2019

Oregon Coast Community College
01.2017

High School Diploma -

Taft High 7-12
01.2016

Taft Elementary
01.2010

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Time management
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Active listening
  • Verbal communication

Accomplishments

  • Bilingual: Spanish and English
  • Driver's License
  • SafeServe food handler certified

Personal Characteristics

  • Team Player
  • Great Customer Service
  • Open Availability
  • Good Multitasker
  • Fast Learner
  • Hard working and ambitious

Certification

  • Basic Life Support Certification (BLS)
  • [State] Driver's License

Languages

Spanish
Native or Bilingual

Timeline

Radiology Receptionist

Presbyterian Hospital
08.2023 - Current

El Paisano Market Inc.
01.2022 - 01.2023

Assistant Manager

Dutch Bros Coffee Inc.
01.2019 - 01.2022

CNA

Dallas Retirement Village
01.2018 - 01.2019

Baurista

Dutch Bros Coffee Inc.
01.2016 - 01.2018

Sales Associate

Nike
01.2014 - 01.2016

Busser, Hostess

Pier 101 Seafood Restaurant
01.2012 - 01.2014

Western Oregon University

Oregon Coast Community College

High School Diploma -

Taft High 7-12

Taft Elementary

No Degree - Licensed Practical Nurse

Brookline College

Central New Mexico Community College

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Emily Rodriguez