EMILY RODRIGUEZ
Albuquerque,NM
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse, Post Surgical Unit
Presbyterian
06.2025 - Current
- Administered medications and monitored patient vital signs for optimal care and treatment effectiveness.
- Collaborated with healthcare teams to develop individualized care plans for diverse patient populations.
- Assisted in diagnostic procedures and prepared patients for examinations using established protocols.
- Conducted routine assessments to identify changes in patient conditions, reporting findings to registered nurses promptly.
- Comforted and counseled patients and families throughout care process.
Radiology Receptionist
Presbyterian Hospital
08.2023 - 06.2025
- Enhanced overall practice efficiency by cross-training on multiple job roles within the department to provide coverage during staffing shortages or high-volume periods.
- Supported the implementation of new software programs and processes, providing feedback for continuous improvement in the office environment.
- Facilitated a smooth check-in process for patients
- Improved patient communication by promptly answering phone calls and providing relevant information regarding appointments and procedures.
- Cultivated a positive work atmosphere by consistently demonstrating professionalism, teamwork, and adaptability in various situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information and answer questions
El Paisano Market Inc.
01.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Assistant Manager
Dutch Bros Coffee Inc.
01.2019 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
CNA
Dallas Retirement Village
01.2018 - 01.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Barista
Dutch Bros Coffee Inc.
01.2016 - 01.2018
Sales Associate
Nike
01.2014 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Licensure - Licensed Practical Nurse
Brookline College
Albuquerque, NM03.2025
Central New Mexico Community College
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Western Oregon University
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Oregon Coast Community College
High School Diploma -
Taft High 7-12
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Taft Elementary
Skills
- Friendly, positive attitude
- Customer service
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Verbal communication
- Teamwork and collaboration
- Problem-solving
- Time management
- Excellent communication
- Active listening
Certification
- Basic Life Support Certification (BLS)
- New Mexico Driver's License
- Licensed LPN - 7 months
Languages
Spanish
Native or Bilingual
Timeline
Licensed Practical Nurse, Post Surgical Unit
Presbyterian
06.2025 - Current
Radiology Receptionist
Presbyterian Hospital
08.2023 - 06.2025
El Paisano Market Inc.
01.2022 - 01.2023
Assistant Manager
Dutch Bros Coffee Inc.
01.2019 - 01.2022
CNA
Dallas Retirement Village
01.2018 - 01.2019
Barista
Dutch Bros Coffee Inc.
01.2016 - 01.2018
Sales Associate
Nike
01.2014 - 01.2016
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Western Oregon University
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Oregon Coast Community College
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Taft Elementary
Licensure - Licensed Practical Nurse
Brookline College
Central New Mexico Community College
High School Diploma -
Taft High 7-12