Emily Rodriguez
Summary
Customer-focused professional with over five years of experience providing exceptional service in fast-paced environments. Skilled at building positive relationships, resolving customer concerns, managing multiple priorities, and working collaboratively with diverse teams. Bilingual in English and Spanish and currently a full-time college student with a strong work ethic, excellent communication skills, and a passion for creating welcoming customer experiences.
Overview
8
8
years of professional experience
Work History
Office receptionist/catechist
Saint Finbar Catholic Church
Burbank
06.2019 - Current
- Welcome and assist visitors with professionalism while providing excellent customer service.
- Answer and manage a multi-line phone system, directing calls and responding to questions promptly.
- Schedule appointments, meetings, and church events while maintaining organized calendars.
- Assist guests with paperwork and administrative requests.
- Maintain confidential records and ensure accurate documentation.
- Collaborate with staff to support daily office operations and resolve customer concerns.
- Build positive relationships with parishioners through friendly and professional communication.
- Planned and led engaging lessons for elementary students.
- Communicated regularly with parents regarding student progress.
- Developed leadership, patience, and conflict resolution skills while managing classrooms.
Assistant Manager
Saint Joseph Transportation LLC
Mission Hills
01.2020 - 04.2024
- Coordinated daily schedules for employees and company vehicles.
- Managed attendance records, payroll information, and administrative paperwork.
- Assisted with daily operations while ensuring efficient workflow.
- Communicated with drivers, customers, and management to resolve scheduling issues.
- Demonstrated leadership while supporting a collaborative team environment.
Volunteer/Central Services, Distribution
Valley Presbyterian Hospital
Van Nuys
06.2018 - 02.2022
- Maintained inventory and organized medical supplies.
- Delivered supplies to multiple hospital departments accurately and efficiently.
- Followed strict safety procedures while preparing equipment for sterilization.
- Worked effectively in a fast-paced, team-oriented healthcare environment.
Education
Bachelors -
California State University Northridge
Northridge, CA05-2027
High School -
John F. Kennedy Senior High School
Granada Hills, CA06-2023
College -
Los Angeles Mission College
Sylmar, CA06-2023
Skills
- Customer service
- Bilingual Spanish/English
- Data organization
- Financial recordkeeping
- Organizational skills
- Critical Thinking
- Decision making
- Communication
- Effective communication
- Conflict Resolution
- Team collaboration
- Team leadership
- Works under pressure
- Professional demeanor
Timeline
Assistant Manager
Saint Joseph Transportation LLC
01.2020 - 04.2024
Office receptionist/catechist
Saint Finbar Catholic Church
06.2019 - Current
Volunteer/Central Services, Distribution
Valley Presbyterian Hospital
06.2018 - 02.2022
Bachelors -
California State University Northridge
High School -
John F. Kennedy Senior High School
College -
Los Angeles Mission College