Emily Rojas
Manville
Summary
Healthcare professional with thorough understanding of patient registration processes. Recognized for efficiently managing patient records and streamlining intake procedures. Known for strong team collaboration, adaptability, and reliability in dynamic environments. Skills include patient data management and patient communication. Valued for collaborative approach and results-driven focus, contributing positively to team goals and adaptable to changing needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Care Technician
Robert Wood Johnson Hospital
01.2021 - Current
- Demonstrated adaptability in various clinical settings including inpatient units, outpatient clinics, enhancing overall skillset as a Clinical Care Technician.
- Contributed to a positive team environment by collaborating closely with nursing staff and other healthcare professionals to deliver high-quality patient care
- Trained to assist patients with Paxman Scalp Cooling providing education and support on usage of the system as well as facilitating cap sizing and supporting the patient through their scalp cooling experience.
- Enhanced patient care by efficiently managing multiple tasks such as conducting vital sign assessments, monitoring lab results, specimen collection,and utilizing medical software to document accurate data in electronic health records.
- Streamlined patient flow by efficiently helping managing chair assignments, faster patient turnaround times, and prioritizing task based on special requests, urgency and necessity.
- Cleaned and Sanitized equipment and surfaces, restock materials, and organize rooms and medical equipment.
- Assisted physicians with Bone Marrow Biopsy and aspiration ensuring optimal patient comfort and safety throughout the process.
- Promoted safety within the clinical setting by consistently following established protocols and advocating for continuous improvement initiatives.
- Proactively identified areas for process improvement within the clinical setting, working closely with management and charge RN to implement changes that resulted in increased efficiency and enhanced patient experience.
- Epic trained for front desk duties.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Strengthened interdepartmental communication by proactively informing relevant staff members about schedule changes, cancellations, or special accommodations needed for patients.
- Supported the hospital''s commitment to outstanding patient care by adhering to all policies and procedures related to registration processes.
- Collaborated with clinical staff to ensure seamless coordination between departments during patient transfers or admissions from emergency situations.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Reduced wait times for patients by consistently processing registrations promptly and efficiently.
- Streamlined patient check-in process, resulting in reduced wait times and enhanced patient satisfaction.
- Facilitated patient education by providing information on hospital policies, procedures, and patient rights.
- Ensured positive first impression, greeting patients warmly and providing clear directions within facility.
- Reduced patient anxiety by creating welcoming and supportive registration environment.
- Improved patient experience by efficiently managing registration and admission processes.
- Optimized workflow efficiency by collaborating with healthcare teams to streamline patient registration procedures.
- Enhanced communication with patients, explaining registration processes and paperwork requirements clearly.
- Contributed to healthcare access by assisting patients in understanding and completing necessary pre-registration forms.
- Reduced administrative errors, ensuring patient information was correctly entered and updated in system.
- Improved patient flow by effectively managing appointment scheduling and cancellations.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Answered phone calls and messages for infusion and MD office, scheduling appointments, and handling patient inquiries.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Server
Applebee's Grill + Bar
02.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Streamlined order-taking process to minimize wait times for diners.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Red Lobster
01.2019 - 05.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Host
Flamming Grill and Supreme Buffet
10.2013 - 05.2015
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Education
No Degree - Health Sciences
Raritan Valley Community College
Branchburg Township, NJHigh School Diploma -
Manville High School
Manville, NJ06-2015
Skills
- Bilingual
- Strong work ethic
- Multitasking proficiency
- Exceptional customer service
- Effective time management
- Patient safety
- Patient confidentiality
- Appointment scheduling
- HIPAA compliance
- Time management
- Collaboration and teamwork
- BLS certified
- Patient relations
Certification
- Basic Life Support (BLS) - American Heart Association.
- Cold Cap Training
Timeline
Clinical Care Technician
Robert Wood Johnson Hospital
01.2021 - Current
Server
Red Lobster
01.2019 - 05.2020
Server
Applebee's Grill + Bar
02.2015 - Current
Host
Flamming Grill and Supreme Buffet
10.2013 - 05.2015
- Basic Life Support (BLS) - American Heart Association.
- Cold Cap Training
No Degree - Health Sciences
Raritan Valley Community College
High School Diploma -
Manville High School
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