Emily Rolon
Montebello,CA
Summary
Experienced Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Four years of progressive leadership experience. Wanting to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Round One Entertainment
01.2022 - 06.2022
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Managed bar and wait staff and directed hiring program.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Conducted hands-on training in use of [Tool], demonstrating proper technique and safety protocols.
Manager
Little Caesars Pizza
09.2019 - 12.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Crew Member
Chipotle
02.2018 - 10.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
High School Diploma -
Maywood Academy High School
05.2013
Skills
- Active Listening
- Money Handling
- Employee Performance Evaluations
- Delegating Assignments and Tasks
- Monitoring Food Preparation
- Supply Ordering and Management
- Health Code Compliance
- Guest Satisfaction
- Staff Scheduling
- Staffing and Sales Reporting
- Food and Beverage Management
Certification
- Alcohol, California Responsible Beverage Service (RBS)
- Food Handler Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food and Beverage Manager
Round One Entertainment
01.2022 - 06.2022
Manager
Little Caesars Pizza
09.2019 - 12.2021
Crew Member
Chipotle
02.2018 - 10.2019
High School Diploma -
Maywood Academy High School
Similar Profiles
Fred FollisFred Follis
Amusement Manager at Round One EntertainmentAmusement Manager at Round One Entertainment
Valentina Fernandez BautistaValentina Fernandez Bautista
General Manager at Round One EntertainmentGeneral Manager at Round One Entertainment
Daniel JunDaniel Jun
Senior Accounting Clerk at Round One EntertainmentSenior Accounting Clerk at Round One Entertainment
Pedro ValadezPedro Valadez
Associate at Round One EntertainmentAssociate at Round One Entertainment
Jared OyolaJared Oyola
Associate Accountant at Clifton Larson Allen (CPAs, Consultants Wealth Advisors)Associate Accountant at Clifton Larson Allen (CPAs, Consultants Wealth Advisors)