Summary
Overview
Work History
Education
Skills
Timeline
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Emily Rondon

Emily Rondon

Caregiver
Southwest Ranches,Florida

Summary

Dynamic Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Skilled Care Provider assisting elderly, convalescents, or people with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Overview

4
4

Years of professional experience

Work History

Bilingual Customer Service Supervisor

Gelato Gourmet
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
  • Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
  • Developed training materials for spanish-speaking customer service representatives.
  • Met customer service objectives by providing superior customer service to spanish-speaking customers.
  • Documented customer service policies, scripts and procedures in spanish.

Caregiver

PAMI Consulting
10.2023 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.

Education

Certificate - Health Aide

Alison Courses
Galway, Ireland
10.2023

Associate of Science - Health

Universidad De Ciencias Medicas
Santiago De Cuba
06.2022

Skills

  • Email Etiquette
  • Fast learning
  • Telephone skills
  • Task Delegation
  • Bilingual Proficiency
  • Customer service and support
  • Attentive and superb Customer Service
  • Healthcare Customer Service
  • Understanding of cash management services
  • Understanding Customer Needs
  • Customer Privacy and orientation
  • In-Home Services

Timeline

Caregiver

PAMI Consulting
10.2023 - Current

Bilingual Customer Service Supervisor

Gelato Gourmet

Certificate - Health Aide

Alison Courses

Associate of Science - Health

Universidad De Ciencias Medicas

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