Emily Ronnfeldt
Platteville
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Personal Risk Manager
TRICOR Insurance
08.2025 - 01.2026
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Slitter Machine Operator
Amcor Flexibles
06.2024 - 07.2025
- Used gauges, calipers, and other devices to take measurements and identify problems.
- Made timely adjustments to machine operations and components to meet demands of different production orders.
- Removed excess materials during and after runs and collected for reuse or put into removal bins.
- Followed company policies and OSHA requirements to maintain work safety.
Teller Associate
BMO Bank of Montreal
10.2023 - 05.2024
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Direct Sales Manager
Hydro Air Technologies Inc
10.2018 - 09.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Prepared sales presentations for clients showing success and credibility of products
- Built relationships with customers and community to establish long-term business growth
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Managed a team of 30 members, provided complete training and increased sales by 25%
Sales Representative
CenturyLink
05.2016 - 09.2018
- Developed and delivered engaging sales presentations to convey product benefits
- Selected correct products based on customer needs, product specifications and applicable regulations
- Developed and implemented marketing plans to increase brand awareness and drive sales
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Set and achieved company defined sales goals
Certified Nursing Assistant
Boscobel Care & Rehab
03.2014 - 05.2016
- Assist residents with daily living activities
- Supported needs of 30 residents under long-term care
- Oversaw and maintained patients' rooms, group living areas, and nurse stations
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Supported ambulation and physical therapy needs by conducting planned exercise routines
Education
High School Diploma, General Studies -
Boscobel High School
Boscobel, WI05.2012
Skills
- Public Speaking
- Scheduling
- Complaint resolution
- Social Media
- Organization Skills
- Sales Processes
- Sales Consulting
- Sales and Marketing
- Teamwork
- Sales Management
- Team Leadership
- Lead Generation
- Client Presentations
- Sales and Marketing Strategies
- Medical terminology
- Report generation
- Conflict resolution
- De-escalation techniques
- Active listening
- Email management
- Call center operations
Timeline
Personal Risk Manager
TRICOR Insurance
08.2025 - 01.2026
Slitter Machine Operator
Amcor Flexibles
06.2024 - 07.2025
Teller Associate
BMO Bank of Montreal
10.2023 - 05.2024
Direct Sales Manager
Hydro Air Technologies Inc
10.2018 - 09.2023
Sales Representative
CenturyLink
05.2016 - 09.2018
Certified Nursing Assistant
Boscobel Care & Rehab
03.2014 - 05.2016
High School Diploma, General Studies -
Boscobel High School