Emily Ross

Work History

Quality Inn

Gallatin, TN

02.2021 - Current

Monitored the status of room availability alongside pricing each day.
Assisted in training new front desk clerks on proper procedures and protocols.
Handled payment processing and provided customers with receipts and proper bills and change.
Managed cash drawer according to established accounting guidelines.
Assisted with room reservations, changes and cancellations.
Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Processed payments from customers for room charges and incidentals.
Verified accuracy of billing invoices prior to submitting them for payment processing.
Answered phone calls and responded to inquiries from guests or other departments in a professional manner.

Best Buy

Bastrop, TX

04.2009 - 02.2013

Developed and implemented strategies for increasing store sales and market share.
Described merchandise and explained use, operation and care.
Maintained daily records of all transactions within the store while ensuring accuracy in data entry.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Conducted regular performance reviews with each mobile sales representative to improve their productivity.
Computed purchases and received and processed cash or credit payment.
Provided training, coaching, and mentoring for mobile sales associates to increase their knowledge base.
Managed a team of mobile sales representatives to ensure efficient and effective customer service.
Resolved customer complaints quickly and efficiently while maintaining excellent customer service standards.
Monitored stock levels of products at the store and placed orders when necessary to maintain adequate inventory levels.
Answered store and merchandise questions and led customers to wanted items.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Participated in weekly meetings with senior management personnel to discuss current initiatives and future plans.
Maintained knowledge of sales and promotions, return policies and security practices.
Watched for and recognized security risks and thefts to prevent or handle situations.
Maintained records related to sales for store management.

Lowes Home Improvement Stores

Wytheville, VA

05.2000 - 08.2004

Supported sales team members to drive growth and development.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Developed strong customer relationships to encourage repeat business.
Answered customer inquiries and provided accurate information regarding products and services.
Answered inbound calls, chats and emails to facilitate customer service.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Excelled in exceeding daily credit card application goals.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Provided exceptional customer service to ensure customer satisfaction.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered customer inquiries via phone, email, and chat.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Chunky's Guns & Stuff

Wytheville, VA

06.1998 - 09.2003

Prepared staff work schedules and assigned team members to specific duties.
Cultivated relationships with customers to promote repeat business.
Oversaw the maintenance of all equipment used in the store's operations.
Prepared for new product lines and seasonal changes by running in-store and online clearance events.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Directed and managed employees to consistently meet performance targets.
Kept team on track by assigning and supervising activities and giving constructive feedback.
Set pricing structures according to market analytics and emerging trends.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Tracked employee performance and provided feedback regularly to ensure quality standards were met.
Maintained records of sales, profits and losses within the store.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Negotiated contracts with vendors to secure best prices for products.
Hired and trained new department managers to increase team oversight and productivity.
Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.