EMILY ROULETTE
Kissimmee,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Personal Shopper
Shipt
Kissimmee, FL
04.2021 - Current
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Developed professional relationships with customers to establish repeat business and increase trust.
CREATIVE TEAM MANAGER
Church of the Redeemer
Gaithersburg, MD
10.2020 - 03.2021
- Manage staff, preparing work schedules and assigning specific duties.
- Supervise and assign duties to the Creative team.
- Inspect layouts and advertising copy and edit scripts, audio and videotapes, and other promotional material for adherence to specifications.
- Act as liaisons between ministries and the Creative department.
- Review financial statements, activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing program improvement.
CAMPUS ADMINISTRATION
Church of the Redeemer
Frederick, MD
05.2017 - 10.2020
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- Greet visitors and determine whether the visitor should be given access to specific individuals.
- Open, sort, and distribute incoming correspondence, including mail and email.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Take inventory and order materials, supplies, and services.
- Identify and recruit potential volunteer workers.
- Implement program plans by ordering needed materials, scheduling speakers, reserving space, or handling other administrative details.
- Analyze revenue and program cost data to determine budget priorities.
- Receive, record, and bank cash, checks, and vouchers.
NEXT GEN ADMINISTRATION
Church of the Redeemer
Gaithersburg, MD
09.2014 - 10.2017
- Overseeing administration and events for high school, college and summer internship ministries.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Schedule and execute special events such as meetings, services, or retreats.
- Prepare, maintain, and review purchasing files and reports.
- Analyze monthly department budgeting and accounting reports to maintain expenditure controls.
- Data entry and follow up procedures for all new members.
- Creating and updating metric dashboards for ministries.
- Identify and recruit potential volunteer workers.
- Ran and managed social media platforms.
- Perform web site updates.
- Coordinate volunteer care and appreciation.
CLASSROOM ASSISTANT
Jefferson Montessori School
Gaithersburg, MD
01.2013 - 06.2014
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Establish and enforce rules for behavior, and procedures for maintaining order.
- Observe and evaluate children's performance, behavior, social development, and physical health.
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
- Prepare materials and classrooms for class activities.
- Adapt teaching methods and instructional materials to meet students' varying needs and interests.
CHILDCARE WORKER
Church of the Redeemer
Gaithersburg, MD
08.2010 - 01.2013
- Maintain a safe play environment.
- Dress children and change diapers.
- Observe and monitor children's play activities.
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
- Sanitize toys and play equipment.
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Read to children and teach them simple painting, drawing,handicrafts, and songs.
- Regulate children's rest periods.
- Perform housekeeping duties, such as laundry, cleaning, dishwashing, and changing of linens.
- Organize and store toys and materials to ensure order in activity areas.
Education
Bachelor of Arts - Christian Ministry
PIEDMONT INTERNATIONAL UNIVERSITY
Winston-Salem, NCHigh School Diploma -
DAMASCUS HIGH SCHOOL
Damascus, MD06.2010
Skills
- Planning and Organization
- Attention to Detail
- Database Entry
- Spreadsheet Development
- Expense Tracking
- Task Prioritization
- Event Planning
Timeline
Personal Shopper
Shipt
04.2021 - Current
CREATIVE TEAM MANAGER
Church of the Redeemer
10.2020 - 03.2021
CAMPUS ADMINISTRATION
Church of the Redeemer
05.2017 - 10.2020
NEXT GEN ADMINISTRATION
Church of the Redeemer
09.2014 - 10.2017
CLASSROOM ASSISTANT
Jefferson Montessori School
01.2013 - 06.2014
CHILDCARE WORKER
Church of the Redeemer
08.2010 - 01.2013
Bachelor of Arts - Christian Ministry
PIEDMONT INTERNATIONAL UNIVERSITY
High School Diploma -
DAMASCUS HIGH SCHOOL