Emily Rubio
Lisle,IL
Summary
With over six years of work experience in emergency dispatching, over four years of administrative experience, one year in sales, and one year in real estate, I have developed core competencies in handling high-pressure situations, marketing, negotiation tactics, prioritizing tasks, multi-tasking, handling confidential information with discretion, and delivering excellent customer service.
Overview
10
10
years of professional experience
Work History
Real Estate Broker
Exit Strategy Realty
05.2023 - Current
- Coordinated property showings, open houses, and client meetings, facilitating smooth communication and interaction between parties
- Conducted market research and analysis to assess property values, market trends, and competitive landscapes, providing clients with valuable insights and recommendations
- Maintained accurate records of transactions, contracts, and client communications, ensuring compliance with legal and regulatory requirements
- Stayed current on real estate market trends, industry developments, and regulatory changes, continuously enhancing knowledge and expertise.
Emergency Operator/Dispatcher
Fermilab National Accelerator Laboratory
05.2022 - Current
- Coordinated emergency dispatching efforts, including receiving and prioritizing emergency calls, dispatching appropriate response units, and providing assistance and guidance to callers until help arrived
- Conducted security assessments and risk evaluations to identify vulnerabilities and develop mitigation strategies
- Provided guidance and support to laboratory staff on security policies, procedures, and best practices
- Coordinated events for upper management related to security and emergency management, including meetings, trainings, and conferences
911 Dispatcher/Interim Lead
Ottawa Central Dispatch
01.2018 - 04.2022
- Receive emergency calls from multiple cities, assessed situations, and dispatched appropriate emergency response units based on location and nature of incidents
- Coordinated communication and collaboration between different emergency services agencies, including police, fire, and medical responders, to ensure seamless response to emergencies
- Maintained and updated databases, logs, and records related to emergency calls, incidents, and personnel activities
- Coordinated scheduling and staffing for telecommunicators, ensuring adequate coverage and adherence to shift schedules
- Provided administrative support to supervisors and managers, including scheduling meetings, managing calendars, and handling correspondence.
Administrative Assistant/Office Administrator in Accounting
Roenfeldt & Lockas, P.C.
01.2015 - 01.2018
- Provided administrative support to multiple Certified Public Accountants, including calendar management, client correspondence, and document preparation
- Managed office operations, including answering phones, scheduling appointments, and maintaining office supplies
- Coordinated client meetings and prepared meeting agendas and materials
- Proofread audit, tax, and payroll documents, ensuring accuracy and compliance with regulations and firm standards
- Assisted in preparation and filing of tax returns, ensuring timely submission to regulatory authorities
- Managed client databases and maintained confidentiality of sensitive information.
Assistant to Branch Manager
Royal Publishing
01.2014 - 09.2015
- Provided comprehensive administrative support to Branch Manager, including calendar management, travel arrangements, and expense tracking
- Assisted in coordinating branch activities, meetings, and events
- Managed communication between the branch and other departments, clients, and vendors, facilitating effective collaboration and information flow
- Conducted research to support decision-making processes and strategic initiatives
- Handled confidential information with discretion and maintained strict confidentiality protocols
- Supported recruitment efforts by assisting in candidate screening, scheduling interviews, and onboarding new hires
- Demonstrated strong organizational skills and attention to detail in managing multiple tasks and priorities efficiently.
Education
General Studies -
Illinois Valley Community College
Oglesby, ILAssociates in Applied Science - Cybersecurity
College of DuPage
Glen Ellyn, ILCore Qualifications and Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Proficient in handling all confidential information with the utmost discretion
- Ability to multitask and prioritize tasks effectively
- Clear and precise oral and written communication skills
- Real Estate License in Illinois
- Adaptable, problem-solver in high-pressure situations
- Excellent organizational and time management skills
- Ability to work independently and collaboratively in a fast-paced environment
References
Upon Request
Timeline
Real Estate Broker
Exit Strategy Realty
05.2023 - Current
Emergency Operator/Dispatcher
Fermilab National Accelerator Laboratory
05.2022 - Current
911 Dispatcher/Interim Lead
Ottawa Central Dispatch
01.2018 - 04.2022
Administrative Assistant/Office Administrator in Accounting
Roenfeldt & Lockas, P.C.
01.2015 - 01.2018
Assistant to Branch Manager
Royal Publishing
01.2014 - 09.2015
General Studies -
Illinois Valley Community College
Associates in Applied Science - Cybersecurity
College of DuPage
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