Emily Ruiz
Phoenix,AZ
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Proven team player and exceptional communicator, I excelled at Starbucks by enhancing customer satisfaction and fostering a positive work environment. Skilled in cash handling and delivering outstanding customer service, I consistently contributed to team success and operational efficiency. My ability to train new employees and resolve complaints underscores my commitment to results and workplace harmony.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
07.2019 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
Hostess
Morning Squeeze
09.2018 - 06.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
Timeline
Barista
Starbucks
07.2019 - Current
Hostess
Morning Squeeze
09.2018 - 06.2022
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