Emily Russell
Imperial,MO
Summary
Well-qualified HR Generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
HR Generalist
Eyecare Partners
08.2023 - Current
- Assist employees and leaders at over 20 practices with many different questions and requests, including those involving job and compensation changes, insurance, employment verifications, Dayforce navigation, and much more
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions and other such incidents.
Optician
Clarkson Eyecare
12.2021 - 02.2023
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained safe, clean and organized environment to increase patient comfort.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Cashier/Sales Associate
Dollar Tree
04.2021 - 12.2021
- Capable of fielding customer queries about various eyecare and store specific problems in a timely manner that resulted in over 80% customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Collected, arranged, and input information into database system.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH08-2024
Skills
- Microsoft Office: Word, Excel, etc
- Computer proficiency: Typing, Windows, HRIS management (Ceridian)
- Front desk: Phone etiquette, POS, Customer Service
- Human Resources: Onboarding, Data entry
- Electronic Medical Record (EMR)
- Communication skills
- Employment law compliance
- Compensation and benefits
- Personnel relations
Timeline
HR Generalist
Eyecare Partners
08.2023 - Current
Optician
Clarkson Eyecare
12.2021 - 02.2023
Cashier/Sales Associate
Dollar Tree
04.2021 - 12.2021
Bachelor of Arts - Psychology
Southern New Hampshire University
Similar Profiles
LAVONNE CHAMBERSLAVONNE CHAMBERS
Billing Manager at Eyecare PartnersBilling Manager at Eyecare Partners
Stephanie KellyStephanie Kelly
Regional Marketing Manager at EyeCare PartnersRegional Marketing Manager at EyeCare Partners
Mary PowellMary Powell
Front Desk Specialist at EyeCare PartnersFront Desk Specialist at EyeCare Partners