Summary
Overview
Work History
Education
Skills
Awards
Community Service
Timeline
Hi, I’m

Emily R. Washington

St. Petersburg,FL

Summary

Hospitality professional with proven experience in coordinating events and managing guest services. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong organizational abilities, excellent communication skills, and focus on achieving measurable results. Reliable, flexible, and adept at ensuring seamless operations and exceptional customer experiences.

Results-driven hospitality professional with history of delivering exceptional guest experiences and streamlining operations. Skilled in team collaboration and adept at adapting to dynamic situations. Known for strong organizational skills and proactive approach to problem-solving.

Experienced with guest service management and event coordination. Utilizes strong organizational skills to ensure smooth operations and exceptional guest satisfaction. Track record of effective communication and problem-solving in fast-paced settings.

Diligent Hospitality Coordinator with proven track record in managing guest services and event coordination. Expertise in optimizing guest experiences and enhancing operational efficiency. Demonstrated ability in conflict resolution and multitasking in high-pressure environments.

Recent graduate with foundational knowledge in Hospitality and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and gro

Overview

9
years of professional experience

Work History

Chick-fil-A

Front Of House Associate
04.2023 - Current

Job overview

  • Greet and Welcome hundreds of guests daily with a warm and friendly demeanor, providing excellent customer service
  • Assist guests with menu selections and ensure orders are accurate and delivered promptly to customer
  • Maintain a clean and organized dining area, including restocking supplies and cleaning tables ensuring customers a clean atmosphere.
  • Handled cash transactions and operated the Point of Sale (POS) system accurately and efficiently.
  • Collaborate with team members to ensure a smooth dining experience for guests and uphold Chick-fil-A's high

Bob Evans Restaurant

Lead Server
06.2016 - 04.2023

Job overview

  • Assisted in training new servers and leading service shifts to maintain high service standards.
  • Up-sold menu items and promoted specials to enhance the guest experience and increase sales.
  • Handle guest feedbacks and resolved issues with professionalism and focus on guest satisfaction.

Restaurant Manager I
01.2022 - 12.2022

Job overview

22 South Restaurant

Lead Server
10.2021 - 01.2022

Job overview

  • Monitored daily operations, including staffing, scheduling, and inventory management to ensure efficient
  • Implemented strategies to drive revenue growth, improve customer satisfaction, and optimize operational processes.
  • Fostered a positive work environment led by example and motivated the team to achieve performance goals.
  • Planned and Organized events for 25-250 guests privately while overseeing the main dining room guests creating memorable moments.

Education

St. Petersburg College
St. Petersburg, FL

Associate of Science from Tourism And Hospitality
12-2025

University Overview

  • President's Honor roll: Spring 2025
  • Relevant Certification: Rooms Division Specialist; Rooms Division Operation; Food and Beverage Management; Event Planning
  • GPA: 3.23/3.04


St Petersburg College
St. Petersburg, FL

Associate of Arts from Communications
05-2025

University Overview

Skills

  • Communication
  • Detail orient
  • Problem Solving
  • Mentoring and Training
  • POS Knowledge
  • Toast Knowledge
  • Consumer Service
  • Time Management
  • Customer service expertise
  • Phone etiquette
  • Food safety awareness
  • Cash handling proficiency

Awards

Awards
Employee of the Quarter, Chick-fil-A Jun. 2023 – Sept.2023, Honor Roll, St. Petersburg College Summer, Spring, Fall 2021-2023

Community Service

Community Service
Sister and Sister Ministries, 2020-01, Present, A ministry that caters to the needs of the woman's religious bases. It helps keep the woman aligned with their spiritual needs throughout their everyday journey of achievement. We meet to pray, laugh, cry, and share our personal and business matters. We also organized events and activities that involved other women in the community for networking and building connections., Support capacity–building efforts within nonprofit organizations.

Timeline

Front Of House Associate
Chick-fil-A
04.2023 - Current
Restaurant Manager I
01.2022 - 12.2022
Lead Server
22 South Restaurant
10.2021 - 01.2022
Lead Server
Bob Evans Restaurant
06.2016 - 04.2023
St. Petersburg College
Associate of Science from Tourism And Hospitality
St Petersburg College
Associate of Arts from Communications