Emily Rzechula
Clarksville,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Quartermaster and Chemical Equipment Mechanic
US Army National Guard
08.2019 - Current
- Conducted general maintenance procedures on schedule.
- Estimated repair time and costs and recommended outside contractors for certain work.
- Performed weekly inspections of heavy chemical equipment.
- Performed basic welding, brazing and soldering.
Sandwich Artist
SUBWAY®Restaurants
10.2018 - Current
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
Shift Supervisor
Auntie Annes
06.2021 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Education
No Degree - Business Administration in Healhcare
Southern New Hampshire University
Hooksett, NH05.2026
Skills
- Microsoft Dynamics
- Issue and Complaint Resolution
- First-Tier Technical Support
- Process Optimization
Timeline
Shift Supervisor
Auntie Annes
06.2021 - 07.2023
Quartermaster and Chemical Equipment Mechanic
US Army National Guard
08.2019 - Current
Sandwich Artist
SUBWAY®Restaurants
10.2018 - Current
No Degree - Business Administration in Healhcare
Southern New Hampshire University
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