EMILY SACBA
Summary
Skilled Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
10
10
years of professional experience
Work History
FRONT DESK RECEPTIONIST
FOUR SEASONS HOTELS
08.2021 - Current
- Greet guests with professionalism, warmth, and hospitality upon arrival and departure.
- Perform check-in and check-out procedures efficiently
- Respond promptly to guest inquiries, complaints, and special requests with a solution-oriented approach.
- Manage guest billing and process payments
- Coordinate with housekeeping, bell staff, and other departments to ensure seamless guest experiences.
- Maintain knowledge of hotel services, amenities, VIP protocols
- Uphold luxury service standards in appearance, communication, and conduct.
- Monitor and maintain the front desk area to ensure it remains clean, organized, and presentable at all times.
- Stay composed and professional during high-traffic periods or in resolving conflicts.
- Assist in training and mentoring new front desk staff as needed.
ROOM SERVICE ORDER TAKER
FOUR SEASONS HOTELS
07.2017 - 08.2021
- Answer in-room dining calls promptly, courteously, and according to luxury service standards.
- Accurately take guest food and beverage orders, ensuring clarity, dietary needs, and special requests are captured.
- Communicate effectively with kitchen, room service attendants, and other departments to ensure seamless order execution.
- Support the room service team tray/table setups, and occasional delivery if required.
- Handle guest complaints and feedback professionally, resolving issues or escalating when needed.
- Ensure adherence to hygiene, safety, and quality standards in all guest interactions and food-handling procedures.
- Coordinate billing and ensure proper charges are posted to guest accounts.
- Maintain updated records of orders, preferences, and repeat guest habits for personalized service.
- Contribute to a smooth shift handover and assist in inventory and stock checks when needed.
ROOM SERVICE ORDER TAKER
Mr. C Beverly Hills Hotel & Restaurant
02.2015 - 06.2017
- Answer in-room dining calls promptly, courteously, and according to luxury service standards
- Accurately take guest food and beverage orders, ensuring clarity, dietary needs, and special requests are captured.
- Input orders into the POS system efficiently and accurately for timely preparation.
- Communicate effectively with kitchen, room service attendants to ensure seamless order execution.
- Maintain a clean and organized workspace, including order-taking station and menus.
- Assist with tray setup and occasionally support with delivery during peak times
- Report guest complaints or issues to supervisors and help resolve minor concerns directly.
Education
AA - Social Behavioral Sciences
Los Angeles Community College
01.2021
High School Diploma - undefined
Reseda Senior High School
Reseda, CA01.2011
Skills
- Communication
- Customer service
- Analytical thinking
- Teamwork
- Problem-solving
- Attention to detail
- Time management
LANGUAGES
English, Fluent
Spanish, Fluent
Timeline
FRONT DESK RECEPTIONIST
FOUR SEASONS HOTELS
08.2021 - Current
ROOM SERVICE ORDER TAKER
FOUR SEASONS HOTELS
07.2017 - 08.2021
ROOM SERVICE ORDER TAKER
Mr. C Beverly Hills Hotel & Restaurant
02.2015 - 06.2017
High School Diploma - undefined
Reseda Senior High School
AA - Social Behavioral Sciences
Los Angeles Community College
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