Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Emily Salamanca

Deltona

Summary

Dynamic and results-oriented professional with extensive experience in patient recruitment and event management, notably at Charter Research. Excelled in critical thinking and bilingual communication, enhancing patient retention and streamlining processes. Proven track record in relationship building, achieving operational efficiencies, and leading teams to exceed customer service standards.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior Patient Recruitment Associate

Charter Research
10.2024 - Current
  • Collaborated with hiring managers to develop accurate job descriptions that effectively communicated role expectations and requirements.
  • Performed non-invasive liver elastography (FibroScan®) procedures to assess liver health.
  • Collaborated with cross-functional teams to drive innovation and problem-solving within the organization.
  • Provided support and guidance to junior staff.
  • Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Increased patient retention by proactively following up on missed appointments and rescheduling as needed.
  • Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
  • Improved patient flow by coordinating with medical staff, ensuring timely communication between departments.

Patient Recruitment Associate

Charter Research
01.2023 - 09.2024
  • Understand clinical trial protocols and the diagnoses and medical terminology involved in each study.
  • Speak with potential research participants by phone and in person to explain trial opportunities and schedule patients for in-person appointments at the clinic (for a pre-screen or screen visit).
  • Establish rapport and ensure courteous and efficient service is provided to all callers.
  • Conduct outgoing recruitment calls and answer inbound calls.
  • Perform phone screens to identify the patient’s diagnosis and exclusion factors to ensure correct placement in a study.
  • Match potential patients’ needs to current or upcoming studies. Log patient information in database for future studies.
  • Organize and coordinate community outreach programs as needed.
  • Provide input into marketing and advertisement processes.


Event Concierge

The Ritz-Carlton Laguna Niguel
07.2022 - 12.2022
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Dining Room Manager

Atria Senior Living
06.2020 - 12.2022
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Increased kitchen efficiency by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Administrator

CEO Laser Las Americas
01.2004 - 12.2014
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
  • Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
  • Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
  • Streamlined processes to maximize operational efficiency.
  • Established positive working relationships with co-workers through regular communication and effective anticipation of needs.
  • Directed hiring and recruitment of personnel in all departments.
  • Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
  • Computerized office activities, maintained customer communications and tracked records of each treatments.
  • Made decisions affecting daily operations such as overseeing purchasing and inventory management.
  • Codified office structures and processes to promote teamwork and performance.
  • Maximized branding outreach by facilitating marketing initiatives.

Education

Bachelor of Economics - Macroeconomic/ Microenomic/ Markets

Universidad Romulo Gallegos
Guarico, Venezuela
12.2007

High School Diploma -

Liceo San Jose De Cagua
Venezuela
07.2002

Skills

  • Calm and Professional Under Pressure
  • Critical Thinking
  • Relationship building and management
  • Database Maintenance
  • Process Improvement Initiatives
  • Issue and Complaint Resolution

Languages

Spanish
English

Certification

  • FibroScan Certified Technician, Echosens North America
  • BLS, American Heart Association - Expiration date: 20-JUL-2024
  • Montreal Cognitive Assessment (MoCA) Certification
  • CRIO Certification - Expiration Date: 03-FEB-2025
  • Good Clinical Practice - Expiration Date: 01-FEB-2026

Timeline

Senior Patient Recruitment Associate

Charter Research
10.2024 - Current

Patient Recruitment Associate

Charter Research
01.2023 - 09.2024

Event Concierge

The Ritz-Carlton Laguna Niguel
07.2022 - 12.2022

Dining Room Manager

Atria Senior Living
06.2020 - 12.2022

Administrator

CEO Laser Las Americas
01.2004 - 12.2014

Bachelor of Economics - Macroeconomic/ Microenomic/ Markets

Universidad Romulo Gallegos

High School Diploma -

Liceo San Jose De Cagua

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Emily Salamanca