Emily Salazar
Menifee,CA
Summary
Proficient team leader with in-depth understanding of the principles of health and wellness, as well as proven program management abilities. Highly organized and systematic with an in-depth understanding of best practices, standards and compliance requirements of the field. History of working well in fast-paced health-related settings to provide diverse and useful services targeted on specific needs. Proficient in tracking, analyzing and reporting on progress, as well as implementing enhancements to drive growth.
Overview
6
6
years of professional experience
Work History
Wellness Coordinator
SonderMind Behavioral Health
10.2022 - 01.2024
- Customer Support for Tier 1 and Tier 2 Technical Problems
- Customer Support for Platform issues, Billing issues, Product issues, and Claims issues
- Assisting with Social Media monitoring and publishing
- Assisted Marketing with local advertisements as well as Online Advertising
- Insurance claim submissions
- Benefits verification and review
- Manage high volume of Clinician questions and requisitions in a mix of incoming phone calls, outbound calls, chat, and emails
- Maintain a positive, empathetic, and professional attitude towards clients at all times
- Provide accurate, valid, and complete information by utilizing healthcare tools and online services
- Handle client and clinician complaints, provide appropriate solutions, and alternatives withing the time limits; and follow up to ensure completion
- Keeping records of client and clinician interactions, transactions, comments, and complaints
- Communicating and coordinating with multiple internal departments via ticket and case system
- Enhanced employee well-being by designing and implementing comprehensive wellness programs.
- Increased participation in wellness initiatives by effectively promoting and marketing available resources.
- Evaluated program effectiveness using data-driven metrics, refining strategies to optimize outcomes.
- Helped clients set and achieve health and wellness goals.
Call Center HealthCare Associate
DATAMARK
01.2021 - 10.2022
- Improved patient satisfaction by providing compassionate and attentive care.
- Enhanced patient safety through diligent monitoring and accurate documentation of vital signs, medications, and treatments.
- Streamlined healthcare processes for increased efficiency by collaborating with multidisciplinary teams.
- Increased patient adherence to treatment plans by building trust and rapport through empathetic communication.
- Supported clinical research initiatives by collecting data, maintaining records, and assisting in study protocol implementation.
- Served as an advocate for patient rights, ensuring that their concerns were heard and addressed appropriately.
- Assisted in the training and onboarding of new healthcare associates, sharing valuable knowledge and fostering a supportive learning environment.
- Contributed to organizational success by providing exceptional customer service and cultivating positive relationships with patients, families, and healthcare partners.
Supervisor of Operations
CVS Pharmacy
06.2018 - 01.2021
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
Associates - Communications
Mt San Jacinto College
San Jacinto, CA06.2020
High School Diploma -
Santa Rosa Academy
Menifee, CA06.2018
Skills
- Program Leadership
- Medical Records Management
- Program Implementation
- Marketing Expertise
- Emotional Intelligence
- Team Building
- Customer Service
- Organizational Skills
- Data Analysis
- Behavioral Analysis
- Verbal and Written Communication
- Data Collection
Affiliations
- Gardening
- Small Business Creative
- Animal Shelter Volunteer
Languages
American Sign Language
Full Professional
English
Native or Bilingual
References
References available upon request.
Timeline
Wellness Coordinator
SonderMind Behavioral Health
10.2022 - 01.2024
Call Center HealthCare Associate
DATAMARK
01.2021 - 10.2022
Supervisor of Operations
CVS Pharmacy
06.2018 - 01.2021
Associates - Communications
Mt San Jacinto College
High School Diploma -
Santa Rosa Academy
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