Emily Salmon
Las Vegas,NV
Summary
VIP Concierge at Polo Towers with a proven track record in enhancing guest experiences and driving revenue growth. Skilled in delivering exceptional service and fostering teamwork, I excel in communication and problem-solving. Committed to upholding high standards, I consistently achieve monthly goals while promoting vacation ownership effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
VIP Concierge for Marketing
Polo Towers
Las Vegas, NV
03.2022 - Current
- Company Overview: Honored to be apart of HGV one of the most respected top-performing companies in vacation ownership. Website: [HGV](https://www.hgv.com)
- Book and promote Vacation ownership through previews for owners and guests.
- Push boundaries and inspire the world’s most shareable experiences.
- Uphold HGV Values: 'Hospitality, Integrity, Leadership, Teamwork, Ownership NOW'.
- Deliver memorable experiences to owners & guest daily.
- Hit monthly goals and targets.
- Delivering on our promise to make vacations easy and enjoyable.
- To effectively present the products & programs of HGV.
- Update & create reports 'scrubs'.
- Assist with tours & marketing issues.
- Confirm appointments to increase show factor.
- Reach out to guest through calls.
- Deliver VIP customer service.
- Honored to be apart of HGV one of the most respected top-performing companies in vacation ownership. Website: [HGV](https://www.hgv.com)
Greeter
Wyndham Destinations
Las Vegas, NV
01.2020 - 09.2020
- Company Overview: "Putting the world on vacation" - Wyndham Destinations.
- "Customer Obsession" creates guest engagement, excitement, and trust.
- Bring people together and inspire them to discover and travel the world.
- Work with respect, ethical hospitality, business practices, and integrity at all times.
- Use the HEART of Wyndham Destinations values to drive revenue and sales: Hospitality, Engagement, Accountability, Respect, and Teamwork.
- Greet all guest & visitors in a friendly & professional manner.
- Provide all guests and visitors with correct and up-to-date information, directions, and helpful knowledge.
- Drive overall site productions through booking timeshare sale presentation tours.
- Provide accurate and detailed information regarding promotions, services, and timeshare sales presentation tours.
- Ask Wyndham’s discovery questions: follow all of the legally approved standards, requirements for tour eligibility, and sales presentation.
Education
Hotel Management -
The International School of Hospitality
09.2025
Hotel Management - Casino Management
The College of Southern Nevada
09.2025
Poker: Dealer -
Tony Shelton Poker Dealing School
Las Vegas, NV06.2015
History: Curator -
William Paterson University
Wayne, NJ06.2013
Skills
- Excellent guest and VIP service
- Increasing revenue and sales
- Managerial experience
- Strong communication
- Punctual and reliable
- Team player and easy to work with
- Fair and clear thinker, handling and addressing problems, issues, and difficult situations
Websites
Certification
Real Estate Division, Nevada Department of Business and Industry, 04/18/26
Timeline
VIP Concierge for Marketing
Polo Towers
03.2022 - Current
Greeter
Wyndham Destinations
01.2020 - 09.2020
Hotel Management -
The International School of Hospitality
Hotel Management - Casino Management
The College of Southern Nevada
Poker: Dealer -
Tony Shelton Poker Dealing School
History: Curator -
William Paterson University
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