Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Sams

Kent,OH

Summary

Proven administrative and legal support professional, adept in office administration and customer service, with a track record of enhancing efficiency at Cleveland Clinic and Willis, Willis & Rizzi. Leveraged Microsoft Office proficiency and exceptional client relations to streamline operations, achieving a significant increase in customer satisfaction. Skilled in managing complex schedules and maintaining meticulous records, demonstrating a commitment to excellence and confidentiality. Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

16
16
years of professional experience

Work History

Administrative Assistant

Cleveland Clinic
07.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Patient Service Specialist

Cleveland Clinic
12.2020 - 07.2022
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
  • Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
  • Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
  • Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
  • Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
  • Provided exceptional customer service, resolving patient complaints promptly and professionally.
  • Supported clinical staff during peak hours by assisting with room setup, light housekeeping duties, and supply inventory management.
  • Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Provided excellent customer service to patients and medical staff.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Delivered support to medical staff in completion of patient paperwork.
  • Engaged with patients to provide critical information.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Litigation Paralegal

Willis, Willis & Rizzi
02.2020 - 12.2020
  • Managed high-volume caseloads effectively by creating organized systems for tracking deadlines and prioritizing tasks.
  • Increased case efficiency by streamlining document management and organization processes.
  • Ensured accurate record-keeping by maintaining up-to-date case files, both physical and electronic formats.
  • Assisted in obtaining key evidence through subpoenaing records from various sources such as financial institutions or medical providers.
  • Supported attorneys during trial proceedings, ensuring the availability of key exhibits and witnesses when needed.
  • Drafted clear and concise correspondence on behalf of attorneys to clients, opposing counsel, and court personnel.
  • Completed electronic court filings at state and federal levels.
  • Used document review tools to discover and inspect records.
  • Reduced discovery costs by implementing efficient e-discovery strategies and utilizing technology to review documents.
  • Streamlined deposition preparation process by summarizing transcripts efficiently, allowing attorneys more time for strategic planning.
  • Facilitated successful settlement of numerous disputes by preparing detailed settlement documents and agreements.

Legal Assistant

Baker, Dublikar, Beck, Wiley & Mathews
10.2018 - 01.2020
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.

Medical Records Paralegal

Chester Law Group
08.2018 - 10.2018
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.

Support Paralegal

Kisling, Nestico & Redick
11.2016 - 08.2018
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.

Server

TDs Tailgate
02.2015 - 11.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Preschool Teacher Assistant

Brightside Academy
08.2014 - 02.2015
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Server

Chicken Manor
04.2009 - 08.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Associate of Applied Science - Medical Billing And Coding

Herzing University
Akron, OH
12.2023

High School Diploma -

Hoover High School
North Canton
05.2011

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Customer and client relations
  • Computer Proficiency
  • Scheduling
  • Clerical Support

Languages

German
Elementary

Timeline

Administrative Assistant

Cleveland Clinic
07.2022 - Current

Patient Service Specialist

Cleveland Clinic
12.2020 - 07.2022

Litigation Paralegal

Willis, Willis & Rizzi
02.2020 - 12.2020

Legal Assistant

Baker, Dublikar, Beck, Wiley & Mathews
10.2018 - 01.2020

Medical Records Paralegal

Chester Law Group
08.2018 - 10.2018

Support Paralegal

Kisling, Nestico & Redick
11.2016 - 08.2018

Server

TDs Tailgate
02.2015 - 11.2016

Preschool Teacher Assistant

Brightside Academy
08.2014 - 02.2015

Server

Chicken Manor
04.2009 - 08.2014

Associate of Applied Science - Medical Billing And Coding

Herzing University

High School Diploma -

Hoover High School

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Emily Sams