Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emily Sanchez

Pasadena,CA

Summary

Hardworking employee enthusiastic about learning ab hair and hair color inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong relationship-building and problem-solving abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Amazon Delivery Driver

365 Delivery Inc.
10.2020 - 04.2021
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Receptionist

About Faces Day Spa And Salon
03.2017 - 06.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

Cosmetology Liscense - Cosmetology

Paul Mitchell Sherman Oaks
Sherman Oaks, CA
11.2023

No Degree - Psychology

Pasadena City College
Pasadena, CA

No Degree - Animation And Special Effects

School of The Art Institute of Chicago
Chicago, IL

High School Diploma -

Maranatha High School
Pasadena, CA
05.2013

Skills

  • Equipment Operation
  • Order Verification
  • GPS Navigation
  • Load Balancing
  • Product Promotion
  • Payment Collection
  • Client Relationship Management
  • Advanced Planning
  • Positive Attitude
  • Teamwork and Collaboration
  • Attention to Detail
  • Customer Service
  • Dependable and Reliable
  • Professionalism
  • Adaptability
  • Decision Making
  • Effective Communication
  • Customer Support
  • Merchandise Restocking

Certification

  • Licensed in Cosmetology

Timeline

Amazon Delivery Driver

365 Delivery Inc.
10.2020 - 04.2021

Receptionist

About Faces Day Spa And Salon
03.2017 - 06.2019

Cosmetology Liscense - Cosmetology

Paul Mitchell Sherman Oaks

No Degree - Psychology

Pasadena City College

No Degree - Animation And Special Effects

School of The Art Institute of Chicago

High School Diploma -

Maranatha High School

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Emily Sanchez