Emily Santiago
Coconut Creek,Fl
Summary
A highly experienced and dedicated retail professional with over 22 years of success at On My Own clothing store. Seeking a challenging position where I can leverage my extensive retail expertise, leadership skills, and passion for delivering exceptional customer service.
Overview
23
23
years of professional experience
Work History
Retail Manager
On My Own Clothing Store
01.2001 - Current
- Successfully managed all aspects of store operations, including inventory management, visual merchandising, and sales strategies
- Led a team of employees, providing training, guidance, and motivation to achieve sales targets and ensure outstanding customer service
- Built loyal customer base through personalized interactions, resolving conflicts, and exceeding customer expectations
- Maintained accurate records of inventory, conducted regular audits, and implemented effective replenishment strategies to optimize stock levels
- Created visually appealing displays and implemented promotional activities to drive sales and enhance store's brand image
- Adapted to changing market trends and implemented strategies to remain competitive in retail industry
- Received multiple awards for outstanding performance and contributions to store's growth and success.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
- Controlled store inventory and reviewed cash handling and operations reports
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Exhibited excellent people skills during interaction with employees and customers
- Trained and developed new employees for ease of transition into team
Education
Associate of Arts - Arts
Keiser University Culinary
Fort Lauderdale, FL1996
Sheridan Vocational School
Fort Lauderdale, FL1992
High School Diploma -
ValleyhHigh
Las Vegas, NV1991
Skills
- Extensive knowledge of retail operations, including inventory management, visual
- Merchandising, and sales techniques
- Strong leadership and team-building skills, with proven ability to motivate and guide
- Employees to achieve goals
- Exceptional customer service skills, with focus on building strong relationships and
- Exceeding customer expectations
- Excellent organizational and time management abilities, ensuring efficient store
- Operations and accurate inventory control
- Adaptability and flexibility to thrive in fast-paced environments and handle multiple
- Responsibilities effectively
Timeline
Retail Manager
On My Own Clothing Store
01.2001 - Current
Associate of Arts - Arts
Keiser University Culinary
Sheridan Vocational School
High School Diploma -
ValleyhHigh
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