Summary
Work History
Education
Skills
Languages
Timeline
Generic

Emily Santos

Las Vegas,Nevada

Summary

Assertive individual who is successful in building and motivating dynamic teams. Assimilate a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth. Talented Drafter with solid computer-aided design skills and familiarity with multiple industries. Generated accurate representations of buildings, systems and components to meet client parameters. High-level technical skills and attention to detail enabled impressive results.

Work History

PAD Supervisor

Circa Hotel and Casino
07.2022
  • Responsible for practicing, always supporting and promoting the Company Service Standard
  • Ability to communicate with a diverse and demanding clientele as well as across multiple operational departments
  • Monitor all public areas to ensure areas are meeting standard of cleanliness, service and safety
  • Training PAD Team Members on cleaning and maintenance tasks
  • Schedule shifts and arrange for replacement in case of absences
  • Responds to customer complaints and accommodating special guests
  • Monitor and replenish cleaning products stock
  • Ensure compliance with safety and sanitation policies in all areas
  • Observe and report unusual or suspicious behavior.

CSR Supervisor

CVS Caremark
04.2019
  • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
  • Plan and review compensation actions; enforcing policies and procedures
  • Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
  • Verified patient eligibility, completed insurance changes and communicated patient coverage information
  • Cleared all rejected claims to ensure shipment on patient's medication in a timely manner
  • Request Prior Authorizations pro-actively
  • Contact patients to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Operations Supervisor

UHC Medicare & Retirement
08.2015
  • Monitor, track and evaluate associate performance based upon pre-determined Key- Performance Indication (KPIs) and provide personal feedback to associates to ensure all goals are met
  • Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly
  • Resolve customer escalations
  • Assist associates with claims, prior authorization medical and pharmacy
  • Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans.

Housekeeping Room Attendant

Park MGM
11.2023 - Current
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Education

Las Vegas High School
Las Vegas, NV

Nevada State College
Henderson, Nevada

Skills

  • Customer Service
  • Computer Literacy
  • Time Management
  • Communication Skills
  • Leadership Skill
  • Bilingual
  • Microsoft Excel
  • Problem-Solving
  • Organization Skills
  • SalesForce
  • RXClaims

Languages

English
Native or Bilingual

Timeline

Housekeeping Room Attendant

Park MGM
11.2023 - Current

PAD Supervisor

Circa Hotel and Casino
07.2022

CSR Supervisor

CVS Caremark
04.2019

Operations Supervisor

UHC Medicare & Retirement
08.2015

Las Vegas High School

Nevada State College

Similar Profiles

CREATE PROFILE
Emily Santos