Emily Saterfield
Anaheim,CA
Summary
Proven leader in retail management, adept in transforming customer experience and boosting store performance at Kohl's Department Store. Excelled in merchandise planning and team leadership, significantly enhancing store operations and sales outcomes. Skilled in problem-solving and customer engagement, consistently achieving and surpassing goals through strategic planning and attention to detail.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Kohls Department Store
03.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
Store Leadership Trainee
Kohls Department Store
03.2023 - 03.2024
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Visual Merchandiser
Kohls
09.2021 - 08.2022
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
Education
Bachelor of Science - Marketing; Emphasis in Social Media Marketing
Southern New Hampshire University
03.2023
Skills
- Problem-Solving
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Time Management
- Team Building and Leadership
- Attention to Detail
- Merchandise presentation
- Merchandise planning
Timeline
Assistant Store Manager
Kohls Department Store
03.2024 - Current
Store Leadership Trainee
Kohls Department Store
03.2023 - 03.2024
Visual Merchandiser
Kohls
09.2021 - 08.2022
Bachelor of Science - Marketing; Emphasis in Social Media Marketing
Southern New Hampshire University
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