Emily Saunders
Millbury,Massachusetts
Summary
Compassionate Special Education Paraprofessional offering excellent skills in devising student strategies and monitoring classroom activities. Pursuing a new career path where a well-qualified individual with an understanding of diversity, inclusion, and hard work would thrive.
Overview
8
8
years of professional experience
Work History
Behavior Technician
Shrewsbury Public Schools
09.2022 - Current
- Provided one-on-one support to students with autism spectrum disorders and beyond, addressing unique behavioral needs.
- Conducted functional assessments to identify triggers of maladaptive behaviors and establish effective intervention plans accordingly.
- Consistently tracked and documented student progress using data-driven methods to inform future instruction.
- Implemented visual schedules and supports to help students transition smoothly between activities throughout the day.
- Worked closely with lead teachers to adapt lesson materials according to individual student needs, increasing comprehension and engagement levels.
- Established trusting relationships with students by exhibiting empathy, patience, and understanding during challenging situations.
- Facilitated communication between students, parents, and school staff to ensure consistency in ABA approaches across settings.
- Effectively managed challenging situations with students by remaining calm, composed, and focused on implementing appropriate interventions in a timely manner.
- Coordinated with occupational therapists, speech-language pathologists, and other specialists to provide comprehensive support for each student's unique needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and students alike during high-stress situations.
Director of Color Guard
Millbury Public Schools
06.2019 - Current
- Promoted a positive team culture by emphasizing respect, commitment, and collaboration among members.
- Collaborated with choreographers and music arrangers to develop innovative performance concepts that captivated audiences and judges.
- Enhanced student performance by developing and implementing comprehensive color guard routines.
- Provided personalized coaching for individual skill development, resulting in increased confidence and performance quality.
- Managed inventory of equipment including flags, rifles, sabers, uniforms ensuring proper maintenance and timely replacement when needed.
- Utilized social media platforms to promote upcoming performances, celebrate team accomplishments, and recognize individual achievements.
- Fostered strong relationships with other instructors in the field to exchange ideas on best practices for further improvement of the color guard program.
- Facilitated communication between students from different backgrounds allowing them to work cohesively as a unit during performances.
Universal Financial Service Representative
Berkshire Bank
11.2021 - 09.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Customer Service Associate
Berkshire Bank
06.2021 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Sales Associate
Talbots
06.2019 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Substitute Teacher
Millbury Public Schools
05.2016 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Early Childhood Education -
University of Massachusetts At Amherst
Amherst, Massachusetts05.2019
High School Diploma -
Millbury Memorial Jr./Sr. High School
Millbury, Massachusetts06.2015
Skills
Adaptable
Relationship building and management
Organizational abilities
Verbal and written communication
Complex Problem-Solving
IEP understanding
Candidate assessment
Behavioral Interviewing
Decision-Making
Microsoft Office
Crisis Management and Prevention
Case Management
Timeline
Behavior Technician
Shrewsbury Public Schools
09.2022 - Current
Universal Financial Service Representative
Berkshire Bank
11.2021 - 09.2022
Customer Service Associate
Berkshire Bank
06.2021 - 11.2021
Sales Associate
Talbots
06.2019 - 07.2021
Director of Color Guard
Millbury Public Schools
06.2019 - Current
Substitute Teacher
Millbury Public Schools
05.2016 - 03.2020
Early Childhood Education -
University of Massachusetts At Amherst
High School Diploma -
Millbury Memorial Jr./Sr. High School
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