Emily Sauser
Iron City,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
District Manager
Dry Goods
01.2022 - Current
- Supervised 7 locations to enforce high-quality standards of operation. Overseeing approximately 140 employees.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Social Media Coordinator
Dry Goods
07.2021 - 06.2023
- Created social media content with consistent content and tone.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
- Increased website traffic through effective cross-promotion and link sharing on social media channels.
Store Manager
Dry Goods
08.2017 - 01.2022
- Managed daily operations across three locations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Dry Goods
05.2016 - 08.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Associate
Dry Goods
09.2015 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
John F. Kennedy High School
Cedar Rapids, IA05.2013
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Team Development
Timeline
District Manager
Dry Goods
01.2022 - Current
Social Media Coordinator
Dry Goods
07.2021 - 06.2023
Store Manager
Dry Goods
08.2017 - 01.2022
Assistant Manager
Dry Goods
05.2016 - 08.2017
Sales Associate
Dry Goods
09.2015 - 04.2016
High School Diploma -
John F. Kennedy High School
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