Emily Sawyer
Dayton,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Early Childhood Educator
Bright Beginnings Daycare
05.2023 - Current
- Contributed towards creating a curriculum based on developmental milestones set out by Early Years Foundation Stage
- Fostered an atmosphere that encourages respect for all individuals regardless of gender, race or religion
- Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
Customer Service Manager
Food City Supermarkets
04.2020 - 05.2023
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention
- Kept work area neat and organized at all times
- Processed customer payments by cash or credit card accurately and efficiently
- Conducted weekly audits of cash drawers to verify accuracy of funds
- Counted and balanced cash drawer at the beginning and end of shift
- Demonstrated ability to work independently with minimal supervision.
Education
Associate of Applied Science Finance -
Chattanooga State Community College
Chattanooga, TN08.2025
High School Diploma -
Rhea County High School
Evensville, TN05.2023
Skills
- Sales Transactions
- Cash Drawer Balancing
- Call Management
- Workflow Management
Timeline
Early Childhood Educator
Bright Beginnings Daycare
05.2023 - Current
Customer Service Manager
Food City Supermarkets
04.2020 - 05.2023
Associate of Applied Science Finance -
Chattanooga State Community College
High School Diploma -
Rhea County High School
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