Emily Schacht
Williamsburg,VA
Summary
Through 7 years of experience I have developed the skills needed to resolve conflicts and offer mediating talks with clients and employees to ensure a safe and effective workplace. Through work and school I have developed the skills needed to speak with individuals to hear their needs and help to solve the problems that they are facing. I have learned how to continue research and training to ensure that all practices follow ethical and legal guidelines while also ensuring privacy of the clients.
Overview
6
6
years of professional experience
Work History
Senior Resident Services Coordinator
Community Housing Partners
09.2024 - Current
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Coordinated and managed volunteer activities for community service projects.
- Approached issues proactively to best meet current and future community needs.
- Supported clients through development of new life skills and obtaining resources.
- Led group discussions and activities to meet different community needs.
- Helped clients navigate social services system and access needed resources.
- Assisted clients with obtaining housing, employment and support resources.
- Created educational materials to convey important information to service recipients.
- Facilitated community outreach to expand participation and support.
- Coordinated with different service providers to meet clients' individual needs.
Management Trainee
Enterprise Rent-A-Car
07.2023 - 09.2024
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Described product to customers and accurately explained details and care of merchandise.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Used company reports to analyze sales, gross profit and inventory activities.
- Handled day-to-day customer or client questions via telephone or email.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- .
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Permanent Supportive Housing Coordinator
Harrisonburg-Rockingham Community Services Board
06.2022 - 06.2023
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Oversaw housing plans for over 30 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 10 apartments by providing direct, hands-on support services.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Maintained database of housing resources, landlords and management companies.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certification and health documentation.
- Created educational materials to convey important information to service recipients.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Assisted clients with obtaining housing, employment and support resources.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Helped clients navigate social services system and access needed resources.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Kept case files updated, accurate and aligned with requirements.
- Facilitated community outreach to expand participation and support.
- Coordinated with different service providers to meet clients' individual needs.
Substance Abuse Counselor
Spectrum Health Systems, Inc.
07.2021 - 06.2022
- Worked with probationers who were completing the CCAP program to help reduce recidivism rate by getting them substance abuse help instead of sending them back to jail.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Facilitated group and individual therapy in a jail setting.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Kept accurate and detailed records to track and document client progress ensuring that it met any court specified documentation.
- Displayed sensitivity to cultural and linguistic needs of clients served.
- Assisted with day-to-day operations, working efficiently and productively with all team members within the jail.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Human Service Care Specialist
Western State Hospital
09.2018 - 06.2021
- Acted as mandatory reporter of abuse.
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Assessed barriers, strengths and needs of each client and worked quickly to remediate.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Documented client progress in confidential files.
- Communicated with clients to develop social and psychiatric observations.
- Collaborated with other healthcare professionals to develop comprehensive care plans.
- Monitored patients and assessed suicide risks.
- Created and administered psycho-education groups to provide life skills, family support, and community integration services to patients.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Observed and monitored client behavior and responses to treatment.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Encouraged patients to discuss experiences in group and individual settings.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Education
Master of Science - Industrial And Organizational Psychology
Walden University
Minneapolis, MN02-2025
Bachelor of Science - Psychology
James Madison University
Harrisonburg, VA05-2021
Associate of Science - General Studies
Blue Ridge Community College
Weyers Cave, VA12-2018
Skills
- Clinical research
- Maintaining privacy
- Research and analysis
- Documentation skills
- Boundary setting
- De-escalation techniques
- Workplace safety
- Coaching and mentoring
- Diversity and inclusion
- Research proficiency
- Emotional intelligence
- Problem-solving abilities
- Conflict management
- Team building
Languages
American Sign Language
Limited Working
Software
IBM SPSS
Timeline
Senior Resident Services Coordinator
Community Housing Partners
09.2024 - Current
Management Trainee
Enterprise Rent-A-Car
07.2023 - 09.2024
Permanent Supportive Housing Coordinator
Harrisonburg-Rockingham Community Services Board
06.2022 - 06.2023
Substance Abuse Counselor
Spectrum Health Systems, Inc.
07.2021 - 06.2022
Human Service Care Specialist
Western State Hospital
09.2018 - 06.2021
Master of Science - Industrial And Organizational Psychology
Walden University
Bachelor of Science - Psychology
James Madison University
Associate of Science - General Studies
Blue Ridge Community College
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