Emily Scheuer

• Controlled reduction of loss inventory by protecting company assets.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Issued access cards to authorized personnel to monitor access points.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Responded quickly to emergency situations to assess and deflect issues.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Sorted and organized files, spreadsheets, and reports.
• Worked on projects analyzing company loss and made recommendations to members of leadership for loss mitigation strategies.

• Coordinated and attended meetings to develop successful workplace strategies.
• Collected and analyzed customer feedback to gauge satisfaction and success, as well as areas to improve.
• Conducted special projects and spent time directly interacting with and informing customers of store tools and events.
• Delegated tasks across a team to complete tasks efficiently.
• Leveraged office management systems for maintaining files and records.
• Performed specialized tasks throughout the store to support other departments.
• Prioritized projects, effectively meeting critical deadlines.
• Handled administrative tasks for team members, helping day to day operations in the store run smoothly.
• Worked closely with customers to meet product and service needs.
• Drafted and monitored daily employee scheduling to support effective resource allocation and efficiency.
• Collaborated with department leads and senior management.
• Monitored office supplies and cleaning needs to keep a tidy and simplified work space.
• Mentored employees in complex issue resolution and drafted scripts for addressing common challenges, as well as crisis management and deescalation.
• Trained employees in job-specific tasks and performed regular employee observations.
• Resolved escalated complaints and answered questions regarding policy, procedures, stocking issues, and other concerns from areas around the store.
• Maintained accurate payroll records and submitted data to accounting department for processing.
• Coordinated office workflow to maximize productivity and labor resources.
• Advised and trained new employees in job tasks, offering positive reinforcement.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Greeted and informed customers of products, fostering positive store experiences

• Provided efficient and courteous service to customers
• Built and maintained positive working relationships with co-workers
• Delivered service excellence through all points of contact
• Resolved and de-escalated issues to address customer concerns
• Maintained cash accuracy by working with supervisor to correct deficiencies
• Maintained inventory and store visual presentation to meet customer needs
• Enforced store safety and cleanliness standards, reducing hazards
• Processed cash, check and credit cards for customer purchases
• Arranged and replenished displays and merchandise racks to maintain store appearance
• Provided product information and resolved concerns to assist customers
• Helped customers locate merchandise
• Bagged or boxed merchandise and prepared packages for shipment
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
• Maintained food safety procures, both with the foods sold in store and through a food service window over the summer months