Emily Schlenger
Toms River,NJ
Summary
Dynamic and dedicated professional with lifeguard certification and strong communication skills, honed at British Swim School. Proven ability to ensure safety and respond effectively in emergencies, while fostering customer satisfaction through empathetic service. Recognized for leadership qualities and teamwork, consistently enhancing patron support and safety in high-pressure environments.
Compassionate family support professional with robust background in providing emotional and practical assistance to families in need. Skilled in case management, crisis intervention, and resource coordination. Strong focus on team collaboration and achieving results, adaptable to changing needs, and known for reliability. Respected for empathy, communication, and problem-solving abilities.
Overview
2026
2026
years of professional experience
Work History
Lifeguard
British Swim School
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Lifeguard
Seaside Park Beach Patrol
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Customer Service Representative
Kmart, Sears Holding
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
House Cleaner
Karis Cleaning Services
Barrier Islands
04.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Utilized property management systems effectively for streamlined reservation management and data tracking.
- Increased tenant retention rates through proactive property management and timely resolution of maintenance issues.
In-Home Nanny
Private Home
10.2012 - 07.2020
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
Customer Service Representative
Amazon
Remote
11.2018 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Central Regional High School
Bayville, NJ06.2012
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
- First aid
- Patience and empathy
- Team collaboration
- CPR and AED training
- CPR certified
- Team bonding
- Emergency response
- Safety training
- Patron support
Timeline
House Cleaner
Karis Cleaning Services
04.2023 - Current
Customer Service Representative
Amazon
11.2018 - 02.2020
In-Home Nanny
Private Home
10.2012 - 07.2020
Lifeguard
British Swim School
Lifeguard
Seaside Park Beach Patrol
Customer Service Representative
Kmart, Sears Holding
High School Diploma -
Central Regional High School