Emily Schmidt
Columbus,United States
Overview
4
4
years of professional experience
Work History
IT Technician Level 1
Linnworks
Columbus, OH
04.2024 - 06.2024
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Participated in team meetings to discuss project status updates.
- Provided technical support to users via telephone or remote access.
- Tracked service requests through a ticketing system such as FreshDesk
- Collaborated with internal teams such as IT, Product Management and Customer Service to ensure smooth operations of the eCommerce platform.
Assistant Site Manager
Express Wash Concepts
Hilliard, OH
09.2023 - 02.2024
- Developing and implementing safety protocols to ensure a hazard-free work environment for all employees and customers, in compliance with OSHA standards
- Creating and maintaining a positive work culture by organizing team-building activities and recognizing employees' achievements to boost morale and enhance team cohesion
- Implementing innovative ways to enhance customer experience and satisfaction, such as introducing loyalty programs or interactive vehicle cleaning services, to drive customer retention and increase profitability for Express Wash Concepts
- Ensuring compliance with environmental regulations and implementing sustainable practices to minimize the company's carbon footprint and contribute to a greener future
- Developing and implementing emergency response protocols to ensure the safety of employees and customers in the event of accidents or hazardous situations at Express Wash Concepts.
Remote Live Chat Representative - (Temporary)
Sephora
Cincinnati, OH
10.2022 - 12.2022
- Proactively identifying trends in customer inquiries and feedback to provide valuable insights for product and service improvements at Sephora
- Conducting regular training sessions for new Remote Live Chat Representatives at Sephora to ensure they are equipped with the knowledge and skills to effectively engage with customers, handle inquiries, and provide exceptional customer service
- Implementing creative solutions to enhance customer interactions and streamline the live chat experience on Sephora's website, resulting in increased customer satisfaction and improved efficiency.
Customer Ambassador / Culinary Support
Eurest Loreal
Florence, KY
12.2021 - 07.2022
- Managed inventory, cooking, and stocking items
- Collaborated with culinary team to develop new menu items
- Developed creative customer engagement strategies
- Enhanced dining experience and increased customer satisfaction
- Leverage customer feedback to continuously improve menu offerings and dining experiences, ensuring customer loyalty and satisfaction.
Certified Pyrotechnician
Rozzi Famous Fireworks
Cincinnati, OH
04.2021 - 07.2022
- Certified Role
- Driving and operating Class C CDL Trucks
- Worked full time to present Kings Island's nightly 50th-anniversary fireworks and drones celebration
- Innovate and experiment with new pyrotechnic effects and techniques to enhance the visual appeal and uniqueness of firework shows, staying ahead of industry trends and offering one-of-a-kind experiences to audiences
- Collaborate with the creative team to design unique firework displays that captivate and engage audiences, ensuring each show is a memorable experience for spectators
- Conduct thorough safety inspections and risk assessments of pyrotechnic materials and equipment to ensure compliance with industry regulations, maintaining a safe and secure environment for all team members and spectators.
Customer Service Representative - (Temporary)
APEX Systems
Cincinnati, OH
04.2022 - 06.2022
- Assist in navigating complex government programs and regulations to ensure efficient delivery of services to program participants
- Develop and maintain a deep understanding of the California COVID-19 Rental Relief Program guidelines and procedures to efficiently assist low-income households in navigating the application process and ensuring timely rent payments
- Utilize advanced communication skills to provide exceptional customer service and support to program participants in a remote environment, ensuring high satisfaction levels and positive outcomes
- Utilize empathy and active listening skills to connect with program participants on a personal level, fostering trust and understanding to enhance the overall customer experience and promote positive outcomes.
Customer Service Specialist - (Temporary)
Total Quality Logistics
Cincinnati, OH
12.2021 - 04.2022
- Providing exceptional customer service to drayage customers by resolving issues and ensuring timely delivery of goods, enhancing the overall customer experience and loyalty
- Negotiating competitive rates with drayage carriers to optimize cost-efficiency while maintaining service quality and customer satisfaction
- Building strong partnerships with key stakeholders in the drayage industry to ensure reliable and efficient transportation services that meet the evolving needs of Total Quality Logistics.
Customer Service Specialist
Best Buy
Hamilton, OH
02.2020 - 12.2021
- Handling Large Amounts of Money
- Trained in Complete Customer Satisfaction
- Extensive Technological Training and Experience
- In Charge of all Online Orders
- Organizational Skills
- Providing personalized recommendations and tech solutions to enhance customers' shopping experience and increase sales for Best Buy.
Education
Diploma -
Fairfield High School
06.2015
Skills
- Handling Dangerous and Corrosive Chemicals
- Handling Large Machinery And Troubleshooting Issues
- Leading A Team And Configuring Incentive Strategies
- Data Analysis and IT
- Handling case sensitive information
- Extensive Technological Training and Experience
- Organizational Skills
- Firework Display Design
- Emergency Response Planning
- Attention to detail
- Critical thinking
References
- Jose Cruz, King Vapors Co-Owner, (513) 725-8620
- Ethan Gates, TQL Supervisor, (740) 590-2846
- Tyler Kelley, Express Wash Concepts, (614) 946-5000
Timeline
IT Technician Level 1
Linnworks
04.2024 - 06.2024
Assistant Site Manager
Express Wash Concepts
09.2023 - 02.2024
Remote Live Chat Representative - (Temporary)
Sephora
10.2022 - 12.2022
Customer Service Representative - (Temporary)
APEX Systems
04.2022 - 06.2022
Customer Service Specialist - (Temporary)
Total Quality Logistics
12.2021 - 04.2022
Customer Ambassador / Culinary Support
Eurest Loreal
12.2021 - 07.2022
Certified Pyrotechnician
Rozzi Famous Fireworks
04.2021 - 07.2022
Customer Service Specialist
Best Buy
02.2020 - 12.2021
Diploma -
Fairfield High School
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