Emily Scholl
Grove City
Summary
Dynamic Hospitality Professional with extensive experience in enhancing guest engagement and managing cash operations in fast-paced environments. Proven track record in optimizing service efficiency through effective collaboration and maintaining high cleanliness standards. Strong analytical and communication skills with ability to adapt quickly to new challenges. Committed to continuous learning and contributing to team success in delivering exceptional dining experiences.
Overview
6
6
years of professional experience
Work History
Server/Restaurant Hostess
Roosters
07.2019 - Current
- Provided exceptional customer service to enhance dining experience and foster repeat business.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Handled cash transactions and maintained accurate records of sales and tips received.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Opened and closed seating sections according to volume of guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Provided patrons with estimated waiting times during peak service hours.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Seated patrons based on guest preferences and seating availability.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Managed table assignments efficiently to optimize seating capacity during peak hours.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered phone calls to take orders, give information and document reservations.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reported problematic guests to management to foster safe and pleasant environment.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained cleanliness and organization of front-of-house areas for optimal presentation.
- Assisted in training new hosts on operational procedures and customer service standards.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Grove City High School
Grove City, OHColumbus State Community College
Columbus, Ohio, OHSkills
- Dedicated work ethic
- Proficient in customer relations
- Cash management
- Guest engagement
- Memory retention
- Professional appearance
- Cleanliness standards
- Safe food handling
- Menu memorization
- Team collaboration
- Table bussing
- Food safety practices
Timeline
Server/Restaurant Hostess
Roosters
07.2019 - Current
High School Diploma -
Grove City High School
Columbus State Community College
participated in multiple activities in Church to help others
In church I have been a leader in Vacation Bible School to help kids find their meaning of the Lord. I have participated in a 30-hour famine to feel hunger and to have compassion for the world hunger. Also, during Christmas time the most I do care packages to people in need that often don't have the money or even the resources to have warm clothing, shoes, socks or even food to navigate through the week or throughout the whole year.