Ryan Morris

• Apprentice from August 2020-April 2021; Lead April 2021-May 2022; Field Supervisor May 2022-August 2023; Department Manager August 2023-Present
• Successfully managed multiple teams in HVAC installation, providing comprehensive guidance and training to ensure the highest standards of service delivery and optimal outcomes for customers. Consistently motivating employees to be productive and engaged with work.
• Project Management: budgeting and cost estimation, scheduling and timeline management, ensuring timely completion of HVAC installations
• Exceptional customer service; communicating effectively with clients to understand their needs aligned with our work, handling customer inquiries and complaints, ensuring high quality service and customer satisfaction
• In-depth knowledge of HVAC installation processes and systems, familiarity with various heating, ventilation, and air conditioning technologies, knowledge of safety standards
• Quality control and inspection; ensuring installations exceed industry standards, conducting final inspections and quality assurance checks
• Inventory and equipment management
• Sales supporting and upselling

• Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
• Consistently met or exceeded performance metrics, demonstrating a commitment to excellence in all tasks undertaken.
• Conducted regular client follow-ups, strengthening positive rapport while gathering valuable feedback on areas for improvement.
• Handled incoming calls from members, addressing inquiries related to benefit eligibility and providing updates on prescription status, ensuring accurate information.
• Asked relevant questions and actively listened to members to identify concerns or issues, ensuring all necessary information was accurately documented in the computer systems for efficient follow-up and resolution.
• Coordinated the internal resolution of claims exceptions and related issues, including evaluating the appropriateness of overriding pharmacy claims edits and addressing error messages, ensuring prompt and accurate resolution.

• Contacted originating creditors, collection agencies, and out-of-state attorney offices to negotiate on behalf of clients, working to secure reduced settlements for delinquent and/or charged-off accounts, while ensuring favorable outcome.
• Calculated acceptable settlement percentages based on the guidelines established by the department.
• Gathering and submitting required documentation for approval and payment of accounts, not limited to transmittal and receipt of various e-faxes to and from enrolled clients', creditors', collection agencies, and attorney offices.
• Conduct financial consultations, educating the consumer and recommending the appropriate solution
• Provide financial solutions, service and education enabling consumers to reduce debt, build wealth and achieve financial freedom

• Streamlined workflow by organizing tools, equipment, and workspaces for maximum productivity during daily operations.
• Assisted in the development of new composite materials, contributing to breakthroughs in product design and performance.
• Duties have included; the set-up, lay-up and vacuum bagging of composite structures and assemblies utilizing operational planning, engineering drawings and process specifications to produce quality details.
• Check units for drawing compliance using precision measuring tools such as caliper, micrometers and scales. Unload and load of autoclaves, ovens and presses within

specifications; certified crane and forklift operator.

• Operate computing equipment to access specific job information (e.g., drawings, specifications and other online information systems.)
• Work within employee involvement team and support groups to improve manufacturing process.