Professional Summary
Overview
Work History
Education
Skills
Timeline

Emily S. Collins

Big Bend Community College
Kirkland
9
years of professional experience

Dynamic and versatile professional with leadership experience across aviation, hospitality, childcare, and customer service. Skilled in training and mentoring teams, delivering exceptional customer experiences, and maintaining high standards in fast-paced environments. Recognized for building strong relationships, resolving challenges efficiently, and adapting quickly to changing priorities. Committed to improving operations, supporting team success, and consistently delivering reliable, high-quality results.

Work History

Flight Instructor

1 Year 11 Months
Big Bend Community College | 09.2024 - Current
  • Directed ground and flight instruction programs to ensure students were well-prepared for FAA knowledge tests and checkrides. Oversaw the maintenance of training records to track student achievements. Promoted a strong safety culture while customizing instruction to enhance learning outcomes for each student.

Child Care Supervisor

11 Months
Life Time Fitness | 09.2023 - 08.2024
  • Oversaw daily child care operations while guiding staff to prioritize safety measures. Coordinated employee schedules to optimize staffing for child care services. Delivered outstanding customer support by fostering positive relationships with families.

Server

4 Months
Dornans | 05.2021 - 09.2021

Delivered high-quality dining experiences to guests in a seasonal server role at Grand Teton National Park.

Sports Entertainment & Activities Specialist

3 Months
Pacific Islands Club Resort | 01.2020 - 04.2020
  • Facilitated engaging sports entertainment experiences through snorkeling tours, windsurfing instruction, lifeguarding, and event coordination to enhance guest satisfaction in seasonal position in Guam.

Resort Hotel Attendant (Lead)

1 Year 3 Months
Edelweiss Lodge & Resort | 09.2018 - 12.2019
  • Directed customer service staff scheduling and provided mentorship to improve service quality in resort food and beverage operations.

Barista

11 Months
Starbucks | 10.2017 - 09.2018
  • Delivered exceptional customer service and prepared beverages to enhance customer satisfaction.

Education

Associate of Science - Aviation

Big Bend Community College | Moses Lake, WA | 06-2023
  • Honor Roll

Associate of Arts & Science - Running Start

Bellevue College | 06-2018
  • Honor Roll

High School Diploma

Issaquah High School | 06-2018
  • Honor Roll

Skills

FAA Certified Flight Instructor (CFI)
Aviation Safety
Leadership
Staff Training
Customer Service
Communication
Time Management

Timeline

Flight Instructor

Big Bend Community College
09.2024 - CurrentRead More

Child Care Supervisor

Life Time Fitness
09.2023 - 08.2024Read More

Server

Dornans
05.2021 - 09.2021Read More

Sports Entertainment & Activities Specialist

Pacific Islands Club Resort
01.2020 - 04.2020Read More

Resort Hotel Attendant (Lead)

Edelweiss Lodge & Resort
09.2018 - 12.2019Read More

Barista

Starbucks
10.2017 - 09.2018Read More

Big Bend Community College

Associate of Science from Aviation
Read More

Bellevue College

Associate of Arts & Science from Running Start
Read More

Issaquah High School

High School Diploma
Read More
Emily S. Collins