Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Scott

Kansas City,MO

Summary

Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handled high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities.

Overview

7
7
years of professional experience

Work History

Warehouse Associate

Crossroads Courier, MO
04.2022 - 04.2023
    • Pull/process order tickets of computer parts for multiple clients
    • Prepared orders for shipment by picking, packing, and labeling merchandise.
    • Ship out orders locally and internationally
    • Inventory Counts/Cycle Counts
    • Computer Reporting for Logistics
    • Operated Forklift
    • Cleaned and maintained warehouse in compliance with OSHA safety standards.
    • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
    • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

SFS Picker/Packer

JoAnn Fabrics Store
07.2020 - 08.2021
  • Managed multiple aspects of online delivery program including; documenting and processing customer orders, logging inventory, preparing orders for shipments
  • Coordinated with different teams to expedite quick and proper order collection
  • Daily review of new and old orders for accuracy and rapidly correcting any mistakes for seamless customer experience.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Worked fast to meet assigned daily picking quotas.
  • Verified proper labeling and identification on all orders before shipment.
  • Sorted and organized items in designated areas for easy access.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Greeted customers and directed to requested products.
  • Pulled orders quickly to maintain demanding productivity goals

Customer Service/Cashier

Lowe's Home Improvement
05.2017 - 07.2020
    • Met customer service goals and exceeded customer expectations.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
    • Processed customer orders and accurately handled payment transactions.
    • Developed and managed relationships with customers to increase customer loyalty.
    • Counted money in drawers at beginning and end of each shift.
    • Maintained customer satisfaction with quick and professional handling of product returns.
    • Utilized POS system to handle customer cash and credit card transactions.
    • Answered product questions using knowledge of sales and store promotions.
    • Performed cash, card and check transactions to complete customer purchases.
    • Learned duties for various positions and provided backup at key times.
    • Used POS system to enter orders, process payments and issue receipts.
    • Monitored self-checkout systems and provided help in resolving complex problems.
    • Processed refunds and exchanges in accordance with company policy.

Cashier

Walmart
03.2016 - 02.2017
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Bachelor of Arts - Business

DeVry University
Independence, MO
12.2024

High School Diploma - General basics

Abeka Academy Homeschool
Independence, MO
06.2012

Skills

  • Excels in fast-paced environment
  • Organized and detail-oriented
  • Goal-oriented
  • Quick learner
  • Computer experienced
  • Microsoft and proficiency with 60 WPM
  • Exceptional customer service
  • Strong work ethic
  • Work well under pressure
  • Excellent communication skills
  • Cash Register Operation
  • Telephone Management
  • Customer Complaint Resolution

Timeline

Warehouse Associate

Crossroads Courier, MO
04.2022 - 04.2023

SFS Picker/Packer

JoAnn Fabrics Store
07.2020 - 08.2021

Customer Service/Cashier

Lowe's Home Improvement
05.2017 - 07.2020

Cashier

Walmart
03.2016 - 02.2017

Bachelor of Arts - Business

DeVry University

High School Diploma - General basics

Abeka Academy Homeschool

Similar Profiles

CREATE PROFILE
Emily Scott