Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Emily Scott

Maineville,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Investigator Services Assistant

PPD part of Thermofisher Scientific
09.2021 - 09.2024
  • Communicating via email and phone, with project managers and sites, enrolled in clinical studies.
  • Working with participants samples from sites that have problems and need resolution/clarification from the site.
  • Working in our database daily to review data queries and listings and work with study centers to resolve data discrepancies,(between 500-600 worked a day).
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.

Office Assistant/Receptionist

Hometowne Auto LLC
10.2020 - 09.2021
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Responded to customer calls and emails to answer questions about products and services.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Utilized office management software to record and track customer information.
  • Input data into spreadsheets and databases.

Eligibility Referral Specialist II

Warren County Human Services
07.2005 - 07.2014
  • I began working an entry level position with Warren County Human Services determining eligibility for the PRC Program(Prevention, Retention and Contingency). I was then promoted to Eligibility Referral Specialist I, and My final position, Eligibility Referral Specialist II.
  • Calculated budgets for eligibility and reapplication for eligibility.
  • Maintained a case load between 500-600 cases.
  • Conducted group classes for clients applying for Food Stamps and required to participate in the Jobs Program.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Interviewed applicants and explained scope of different available benefits.
  • Communicated with people from various cultures and backgrounds on application process.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Followed guidelines when reviewing applicant data to determine eligibility for assistance.

Bank Teller

Lebanon Citizens National Bank
07.2003 - 07.2005


  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Provided customer records, account statements and copies of checks.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Counted and packaged currency and coins.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Completed accounting classes offered by the LCNB.

Education

High School Diploma -

Little Miami High School

Medical Billing And Coding -

Warren County Career Center
06.2009

Skills

  • Data entry
  • Attention to detail
  • Multitasking and organization
  • Ethical and honest

Additional Information

  • Authorized to work in the US for any employer

Timeline

Investigator Services Assistant

PPD part of Thermofisher Scientific
09.2021 - 09.2024

Office Assistant/Receptionist

Hometowne Auto LLC
10.2020 - 09.2021

Eligibility Referral Specialist II

Warren County Human Services
07.2005 - 07.2014

Bank Teller

Lebanon Citizens National Bank
07.2003 - 07.2005

Medical Billing And Coding -

Warren County Career Center

High School Diploma -

Little Miami High School

Similar Profiles

CREATE PROFILE