Emily Sears
Anacortes,Washington
Summary
Dynamic and results-oriented professional with 8 years of experience with leadership roles, program management, and client relations. Demonstrated success in sales, operational excellence, and overseeing complex projects. Seeking a challenging role in a new field where I can leverage my skills and expertise. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Summer Director
Skyhawks
05.2024 - Current
- Implemented optimized daily schedules resulting in a 25% increase of attendance
- Supervised and trained camp staff to uphold high standards of service and professionalism
- Managed daily operations with a focus on health and safety, ensuring compliance with industry regulations
- Streamlined camp operations by coordinating activities and empowering staff through effective delegation.
Trainer and Sales Team
Elevated Fitness
10.2022 - 11.2023
- Implemented targeted sales strategies resulting in a 30% improvement in personal training revenue
- Created successful fitness programs for a variety of clients
- Focused on fostering positive relationships with clients to achieve their goals.
Partner Program Manager (Contract)
WarriorBabe
03.2023 - 06.2023
- Directed and implemented strategic initiatives for the WarriorBabe Partner Program, resulting in a 15% rise in program efficiency
- Oversaw project management for a high-velocity referral program, delivering a 30% improvement in program performance
- Developed all referral system SOPs and enhancements
- Executed onboarding conversations to help women understand the Partner Program opportunity.
Openfit Fitness Content Manager
Beach Body
10.2019 - 05.2022
- Program Manager for all Kickboxing and Strength content
- Implemented strategies that increased qualified views and ratings for live classes, resulting in enhanced user engagement
- Provided exceptional customer service to Openfit users
- Achieved high ratings for strength and kickboxing classes.
Content Specialist and Virtual Coach
Gixo
04.2017 - 10.2019
- Served as the main point of contact for customer inquiries and issues related to the live app, resulting in a 18% decrease in response time
- Provided prompt solutions to tech problems during live classes, resulting in a 10% decrease in customer downtime
- Attained exceptional average ratings for classes, achieving a 95% customer satisfaction rate.
Inside Account Executive
SHI International Corp.
06.2016 - 02.2017
- Managed customer relationships
- Identified client pain points and implemented solutions
- Consistently hit set metrics and achieved sales quota
- Converted cold leads into dedicated customers through rapport building.
Education
BS, Psychology -
Abilene Christian University
Abilene, TX05.2016
Skills
- Motivating others
- Client Support
- Customer service
- Team Management
- Leadership
- Rapport Building
- Customer Success
- Project Management
- Customer Relationship Management
- Sales
- Communication
- Time Management
Certification
- CPR & AED Certification, Red Cross, 12/01/22, 12/01/24
- Customer Success Certification Level 1, 01/01/23
- Project Management Foundations, 04/01/22
- MMA Conditioning Specialist, 03/01/22
- NASM Certified Personal Trainer & CPR, NASM, 02/01/17
Timeline
Summer Director
Skyhawks
05.2024 - Current
Partner Program Manager (Contract)
WarriorBabe
03.2023 - 06.2023
Trainer and Sales Team
Elevated Fitness
10.2022 - 11.2023
Openfit Fitness Content Manager
Beach Body
10.2019 - 05.2022
Content Specialist and Virtual Coach
Gixo
04.2017 - 10.2019
Inside Account Executive
SHI International Corp.
06.2016 - 02.2017
BS, Psychology -
Abilene Christian University
- CPR & AED Certification, Red Cross, 12/01/22, 12/01/24
- Customer Success Certification Level 1, 01/01/23
- Project Management Foundations, 04/01/22
- MMA Conditioning Specialist, 03/01/22
- NASM Certified Personal Trainer & CPR, NASM, 02/01/17
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