Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emily Secoy

Hopewell,OH

Summary

Reliable medical professional offers many years of experience working in busy settings with high patient volumes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Patient Transporter

Genesis Healthcare System
Zanesville, OH
06.2018 - 06.2020
  • Obtained necessary information about patients from nursing staff for transport.
  • Recorded accurate times of departure and arrival on log sheets.
  • Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
  • Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
  • Monitored vital signs during transport when required by the facility or physician orders.
  • Responded promptly and appropriately to requests for assistance from hospital staff.
  • Greeted and assisted patients in wheelchairs to their appointments.
  • Followed all safety guidelines while transporting patients in a wheelchair or bed.
  • Assisted nurses with patient transfers, using proper body mechanics and safety measures.
  • Maintained strict adherence to hygiene and infection control policies, sanitizing transport equipment after each use.
  • Participated in emergency drills, understanding the role of patient transport in emergency situations.
  • Upheld hospital standards of professionalism, including wearing proper identification and uniform during all transports.
  • Operated various types of transport equipment, such as wheelchairs, stretchers, and patient lift systems, with proficiency.
  • Safely transported patients to and from various departments within the hospital, ensuring comfort and safety.
  • Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
  • Assisted patients with mobility, including helping them in and out of wheelchairs, beds, and transport vehicles.
  • Assisted in the training of new transport staff, sharing knowledge and best practices.
  • Greeted patient and explained transport plan and destination.
  • Conducted routine checks of transport equipment to ensure safety and functionality, reporting any issues to management.
  • Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.

SRC Associate

Genesis Healthcare System
Zanesville, OH
06.2020 - 07.2023
  • Transferred calls to other departments as needed.
  • Greeted callers and identified their needs quickly and accurately.
  • Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
  • Provided accurate information regarding company services, procedures, and policies.
  • Utilized various software programs including Microsoft Word, Excel, and Outlook to complete job tasks efficiently.
  • Identified areas where process improvements could be made within the department.
  • Answered incoming calls and directed them to the appropriate department or individual.
  • Responded promptly to inquiries from customers, management, and other departments within the organization.
  • Documented messages left by callers and delivered vital information to intended employees.
  • Connected incoming calls quickly using multi-line telephone system to minimize hold times.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.

Medical Receptionist

Genesis Healthcare System
Zanesville, OH
07.2023 - Current
  • Performed data entry tasks related to billing and collections procedures.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Greeted and checked in patients, updating patient information in computer system.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Straightened up waiting room to maintain neat and organized space.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Informed patients of financial responsibilities prior to rendering services.
  • Processed patient payments and scanned identification and insurance cards.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Routed laboratory or diagnostic results to appropriate staff.

Education

Certificate - STNA

Mid-East CTC, Adult Education
Zanesville, OH
05-2024

High School Diploma -

Maysville High School
Zanesville, OH
05-2018

Skills

  • Billing support
  • Records Management
  • Payment Collection
  • Medical Billing
  • Referral Verification
  • Mail Management
  • HIPAA Guidelines
  • Patient Safety
  • Bedside manner
  • Transportation
  • Wheelchair assistance
  • Patient Feeding
  • Multitasking

References

References available upon request.

Timeline

Medical Receptionist

Genesis Healthcare System
07.2023 - Current

SRC Associate

Genesis Healthcare System
06.2020 - 07.2023

Patient Transporter

Genesis Healthcare System
06.2018 - 06.2020

Certificate - STNA

Mid-East CTC, Adult Education

High School Diploma -

Maysville High School

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Emily Secoy