Emily Self
Aberdeen
Overview
21
21
years of professional experience
Work History
Medical Receptionist
Grace Point Pediatrics
09.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
DCA
05.2023 - Current
- Company Overview: Inspirit Senior Living - Winchester, VA
Photographer/Sales Associate
Mom365
09.2014 - Current
- Company Overview: Baltimore, MD
- Professional skills
- Highly motivated and eager to learn new things.
- Strong motivational and leadership skills.
- Ability to produce best result in pressure situation.
- Excellent communication skills in written and verbal both.
- Ability to work as individual as well as in group.
- Ability to quickly size up any issue and determine a recommended solution
- Ability to work well in cohesive team environment
- Excellent written and verbal communication skills
- Planning and monitoring for results
- Sets goals and meets all goals ahead of time
- Flexible and ability to work as long as needed to ensure that all projects get completed ahead of time
- Personal skills
- To work in a professional organization which provides an employee-oriented, high performance culture which emphasizes empowerment, quality, and goal attainment.
- Goal
- Emcntrygrl@gmail.com
- 1912 Bennett Road, Aberdeen MD, 21001
Daycare Provider
05.2018 - 05.2023
Front Desk Receptionist
Key Title
01.2004 - 04.2006
- Company Overview: Bel Air, MD
Education
Photography
Harford Community College
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Patient scheduling
- Patient registration
- Appointment setting
- Insurance verification
- Payment collection
- Patient relations
Timeline
Medical Receptionist
Grace Point Pediatrics
09.2023 - Current
DCA
05.2023 - Current
Daycare Provider
05.2018 - 05.2023
Photographer/Sales Associate
Mom365
09.2014 - Current
Front Desk Receptionist
Key Title
01.2004 - 04.2006
Photography
Harford Community College
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